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V49 Rollover problem

Hello! I have a problem with my Alesis V49 MIDI Keyboard. When I press three keys in the middle of the keyboard and I try to press the 4th, it's not working properly. I don't hear any sound of that 4th key or the velocity is always 127 (Curve in the editor is set to 2). I've tried to contact support, but the webpage doesn't work...
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