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Very high temperature after a short time , IO Mix with IPad Air

Hello,
I have extremely high temperatures at my iPad after some minutes of use with the io mix... I also have an IO Dock in use with this iPad Air and there aren't those temperatures at all...

Is the IO MIX damaged ?

I never feel those temps in any other way of using my iPad and believe me, it is one of my techniques I have nearly the half day in my hands...
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  • Hello,

    Thanks for posting. 

    Make sure you're using the correct power supply with your IO Mix. If you're in the US, you should be using a 15V, 2.5A DC, center-positive power supply. 

    If you're still having issues, you may need to replace the power supply or service your IO Mix. For assistance with that, please get in touch with your nearest Support Office. You can find their contact information on that page.
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