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I’m annoyed

Vi49 octave button up not responding

I have just brought a VI49 ... when I turn it on not connected to my PC all buttons flash ... but when I press octave up button nothing flashes on the LCD , octave down button work fine so dose everything else. I then load it up in to FL connect the correct midi path and select port it will work will for a while till I change midi ports or assign to other vst... it getting really annoying... I have updated firm where restarted my DAW ... if I upload settings to the key board though the editor it work some times ... please help
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