VI61 Won't Initialize on Powerup via WIN10 USB

My VI61 won't initialize when connected to my new Win10 PC via USB 2.0. When I power it on, the button light sequence begins but only makes it to the Tempo button, where is freezes for a moment then powers off. It worked fine with my old Win7 PC and also powers up fine when I connect it to a 110V USB power adapter. Anyone else experience this?
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  • Hi Michael,

    Thanks for posting. Sorry you're having issues with your VI61. 

    If the controller works with another computer and the power supply, it sounds like your USB ports on your other computer are not supplying enough power to adequately power your controller, or they are going to sleep after a certain amount of time. Check out this guide below that will walk you through checking to see if your ports are being put to sleep after some time:

    https://www.pcworld.com/article/3045567/windows/how-to-keep-charging-your-usb-devices-past-your-pcs-...

    If you're still having issues after this, you may need to connect with a computer technician to have your USB ports inspected.
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  • Thanks for the reply! So, you think it's low voltage problem from the PC? I can find a way to measure it, but the PC (DELL Inspiron 5675) that VI61 is failing on is very new, purchased sometime in 2018 and less than 1 year old. Other UDB-powered devices I've connected to it work fine. I'm assuming VI61 requires 5v via USB 2.0, which is the standard. I can check the "sleep" setting.
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  • Measured the voltage from the USB ports in my new PC and it seems to be compliant. Also verified that the "sleep" setting is not in play. Open to further suggestions.

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  • Here's an update... I worked with Alesis Support, got a courtesy RMA (Thanks, Alesis!), and shipped my VI61 to their repair facility, where my problem could not be reproduced. Final disposition was "It should work fine with Windows 10", but I haven't yet found that to be true and I'm very close to throwing in the towel and looking for another controller solution for my rig.

    Does anyone out there have a VI-Series controller that powers up OK via a USB connection to a Windows 10 computer? I've tried it with a dozen USB ports on 2 different Win10 machines using several different cables. Very frustrating!
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  • Here's an update... I worked with Alesis Support, got a courtesy RMA (Thanks, Alesis!), and shipped my VI61 to their repair facility, where my problem could not be reproduced. Final disposition was "It should work fine with Windows 10", but I haven't yet found that to be true and I'm very close to throwing in the towel and looking for another controller solution for my rig.

    Does anyone out there have a VI-Series controller that powers up OK via a USB connection to a Windows 10 computer? I've tried it with a dozen USB ports on 2 different Win10 machines using several different cables. Very frustrating!
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