I’m sad & confused

Vortex 2 cuts out

Hi, I am having an issue with my one week old wireless 2. Have this thing connected via usb lead to my macbook and using the Live software it came with. Issue is, occasionaly this thing cuts out during play and I don't know why. Lights are on and macbook is awake and not gone to screensaver, but no key presses can be heard. Only way is for me to switch the vortex off and on again. Anyone else having an issue like this?
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