I’m sad and frustrated

Vortex Resetting Power Unexpectedly When Moving

Regardless of if I'm running my Alesis Vortex on battery, USB, or DC power, it will turn off and back on again whenever the keytar is moved. It works perfectly fine in a sitting position as long as it isn't moved or bumped at all. I didn't have this problem at first, it just recently started happening and I'm not sure why, the keytar hasn't been dropped or anything. This renders my Vortex completely useless as a keytar! Please help!
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  • Hello,

    Sorry you're having issues with your Vortex.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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