Vortex wireless 2 hang notes problem with patch 1.1.5

I have updated my vortex wireless to last patch 1.1.5 but I have the hang notes issue as before.
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  • Hi Angelo,

    Sorry you're having issues with your Vortex Wireless 2.

    Are you experiencing this issue when using the wireless dongle or when connected via USB?

    Let's have you run a test to see if your controller is sending MIDI data properly.

    MIDI-OX - PC - http://www.midiox.com/

    In addition to the test below using MIDI-OX, you can also use Send SX (Windows). This program will let you know if and what MIDI information the controller is sending.

    **Before you run MIDI-OX connect the MIDI Controller and power on.

    1. Download and install MIDI-OX.
    2. Run the MIDI OX application.
    3. Select the Options menu and select MIDI Devices. Make sure to select MIDI inputs and MIDI Outputs for the MIDI controller, in this case, the USB Audio Device and click OK.
    4. Select the View menu and select Input Monitor. The field type, Data1, contains the CC information. Test the functions of your controller in the monitor.

    MIDI Monitor - Mac OS X - http://www.snoize.com/MIDIMonitor/

    What is it MIDI Monitor? MIDI Monitor is a free utility for Mac OS X which displays MIDI signals in a variety of formats. It can watch both incoming and outgoing MIDI streams and can filter them by message type and channel. Musicians will find it handy for tracking down confusing MIDI problems. Programmers can use it to test MIDI drivers and applications. MIDI Monitor is free to download and use.

    1. Download, and Install MIDI Monitor.
    2. Open MIDI Monitor.
    3. Click on the Sources tab to view MIDI devices. Confirm that your USB/MIDI device is listed.
    4. Once you confirm your MIDI device is connected and listed. Play any key(s) on your keyboard/controller to confirm each button or key is sending data to your computer. If your device is working you will see a message with data like below. The device is not sending data you may have a hardware issue.

    Try this out and let me know how it goes!
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  • Hi Bill, the problem comes out both with wifi and usb, it is a bit reduced compared to 1.1.4 patch but it is not solved. I will give other datas to you next days.
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  • Hi Bill,
    I tried the tool and to be honest I don't know how to read all data properly. It seems that if I use the midi-ox piano as output the issue doesn't come out, but maybe I'm wrong beacuse as I said I'm not sure to be able to read data properly. If instead I use Ableton 9 and xpand2 or other VST plugin I have, the issue comes out very soon, just by doing a 3 o 4 note fast glissato.
    If you need datas I can send it to you. I tried both wifi and usb, no differences.

    Best regards,
    Angelo
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  • So, any fuxxing update? 3 months!!!! I want my money back! What can I do to have my money back, please tell me
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  • Based on what you've described, it sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • I have the warrenty!! I want my money back! How can I have? Who is the italian distributor?
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