I’m confused

Vortex Wireless 2 not detected in Editor software

I have tried with the power in both the battery and usb positions but the editor still won't detect my vortex wireless 2
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this question
  • Hi Michael,

    Thanks for posting. Sorry you're having issues with your Vortex Wireless 2.

    Have you tested your controller with another computer, and if so, do you experience the same issue? If you do, it sounds like you may need to service your controller.

    Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.


    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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