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Vortex Wireless 2 USB connection no longer receiving data from controller

My Vortex Wireless 2 is suddenly not transmitting data through the wireless USB. It works when I connect through the USB port, but the wireless functionality is not working. When I insert the wireless USB stick into the computer, the computer recognizes the device, but it receives no feedback from the controller. The device was working correctly out of the box for the first two months I had it.

I downloaded the editor software and considered clicking to update the USB pairing, but it says to only do so if I'm connecting to a new USB device. Should I try re-pairing it that way?
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