I’m frustrated

Vortex Wireless II, rebooting when sliders, pads or faders are used

Just received my new Vortex Wireless II. I connected it to my computer and everything immediately worked. However, when playing wireless using the faders, pads or slider the keytar resets/reboots - LEDs blink and note hangs.
This does not happen when I use the cable and notes can be played with both cable and wireless.
Is this normal/acceptable?
1 person has
this problem
  • Hello,

    Thanks for posting.

    It sounds like your transmitter may be faulty and in need of replacement.

    Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.


    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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