I’m frustrated

Windows 10 driver issue with Command X Mesh

I cannot get a reliable connection between my new Command X Mesh to my Windows 10 computer. In the Device Manager under software devices I see 2 instances of Alesis Command, both show the following messages in the Event window: Device SWD\MMDEVAPI\MIDII_5B370728.P_0000 was not migrated due to partial or ambiguous match.

I want to use my Command X drum kit to connect to my DAW. Everytime I have been able to get the connection working, it stops working in less than 1 minute of playing. I then have to switch my USB cable to a different port and reboot. I have replaced the USB cable, switched to a different DAW, updated all of my drivers and still the problem persists.
Is there a solution to this issue?
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