I’m frustrated

My pads are falling off of my SamplePad Pro

I've had the samplepad pro for about 2 weeks and the middle bottom row pad is falling off already, I really don't hit that hard and I havent used the pads that much (just using a few samples with my acoustic kit) What should I use to stick it back on? would hot glue be alright? I need to fix it for the weekend as I have a gig.
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  • Hi Charlie,

    Sorry you're having issues with your SamplePad Pro.

    I'm afraid I don't have any information on how to make the pads stick to the unit again. I would suggest contacting our Support Team to service your product.

    Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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