Ads Popping up after Redownloading App

  • 1
  • Problem
  • Updated 3 years ago
I paid to stop the ads from showing. My phone was giving me issues so I wiped it. Now, it doesn't seem to know that I paid to remove them and it is asking me to pay again. How do I get the ads to stop?
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SuzyD

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Posted 3 years ago

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Zac Johnson, Official Rep

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Hi Suzy,
Are you referring to seeing ads on AllMusic or on SideReel?
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SuzyD

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Sidereel
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Alex

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Official Response
Hi Suzy! Did you already try restoring your in-app purchase? If not, try opening the app and going to your settings, then tap "Remove Ads" and then "Restore." Assuming you're logging in with the same Apple ID that you used to make the purchase initially, it should restore your paid settings and remove the ads for you! Let me know if you're still having trouble.
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SuzyD

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What a miracle! Thank you so much.