Ads with Audio

  • 10
  • Problem
  • Updated 2 years ago
  • In Progress
There are ads that have audio that play randomly. I enjoy listening to music while using this site. If this problem continues, I will stop using this site and just use wikipedia instead.
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Brian Paul Metcalf

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Posted 6 years ago

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Zac Johnson, Official Rep

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Hi Brian,
This violates our internal ad policies and we're trying to squash these when they slip through.

Were they ads for movies? Like playing movie trailers with sound? We've seen those crop up lately. Or was it another ad with sound?

Please let us know,
Zac
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Brian Paul Metcalf

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Yes there are ones for movies, and I just heard one in a foreign language for a lunchable looking video ad with a child as soon as I looked at the awards Metallica has received the first thing I looked on today on the site in a couple days, really irritating me
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Nico Roger

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This reply was created from a merged topic originally titled
Audio Ads.


I usually browse your site when listening to music on my computer, whether it's Pandora, iTunes, Spotify, etc., so it's very annoying when an ad with audio autoplays. Would it be possible to AllMusic to request audio-free or muted-by-default ads only from your advertisers?
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David

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This reply was created from a merged topic originally titled
The new audio ads on the left sidebar are very irritating..


The audio ads on the left sidebar interrupt the music that I am trying to research on your site. It's totally counter-productive. Please discontinue the audio ads that appear in the little screen on the left-hand sidebars.
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mefcc

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This reply was created from a merged topic originally titled
Intolerable Video Ads.


There's suddenly something VERY WRONG with the video ads attached to AllMusic search results. On a Mac in the Firefox browser, they suddenly start playing with the audio at FULL Volume - regardless of the system volume setting on the Mac; regardless of whether other audio (e.g. iTunes) is already playing on the Mac; regardless of whether the AllMusic tab is even open on the browser; regardless of whether the entire browser has even been minimized to the doc; regardless of whether the Mac is even ASLEEP. I just returned home from a shopping errand to find my sleeping Mac blaring one of these incredibly annoying AllMusic clips at FULL BLAST. This is an infuriating invasion of privacy. How can I disable this crap?
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Brian Paul Metcalf

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I'm currently also in another discussion with all music trying doing something on the topic " Annoying Ads With Sounds Back-To-Back", it's more length and more of a back to back conversation, but there shoulder hear "mefcc"'s comment too cause i'd really hate to happen. I'm calling for a an ALL OUT SITE BOYCOTT
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Zac Johnson, Official Rep

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Apologies for the delay in this.

Our ad team is currently moving to a new platform that will allow us more direct control over the ads that we serve on AllMusic. We hope to have this new platform in place by Friday 9/13.

Thank you for your patience as we work through this annoying issue.
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Brian Paul Metcalf

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Passing this message i posted on the other topic so you guys can see it too:

I've been enjoying no problem for awhile again, and now the day after you say you'll have this in place, a VERY ANNOYING!!!! ad pop up for "Despicable Me 2". It's like you guys take care of it, forget it, and then just piss on us like we're urinal cakes. So I'm going to block you guys on all my clients, and I'm going to put forth a high suggestion of BOYCOT. I just recently had shoulder surgery and this ad, annoied me so much i bumped my arm and i'm lots of pain, so thank you so damn much. Guess I'll just use Wikipedia that's ad-free and get whatever else from google or straight from billboard's website. I'm officially done with you're stupid ass site. Fuck off!!!!!! EVERYONE SHOULD BLOCK YOUR DAMN ANNOYING SITE
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Brian Paul Metcalf

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This reply was created from a merged topic originally titled
Annoying Ads With Sounds Back-To-Back.


Still getting sounds from ads for "Chills" and movies "The Conjuring" & "Kick-Ass 2". I am so feed up with this am going to boycot this web site this is so damn annoying
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Chrysta Cherrie

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Hi Brian,
While as mentioned in Zac's reply we hoped to have the new ad platform in place by Friday, we're having some delays, and we appreciate your patience while we complete things on our end.

Thanks for your patience.
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david Landau

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Having the same problem. if the problem continues it will definitely be a sight killer for me. Too bad, because otherwise it's a great sight. Hope your able to fix the problem soon.
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Zac Johnson, Official Rep

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Hi Dan,
Clearly, you're dealing with an ad network that allows autoplaying ads.

This is true.

You made an agreement with them despite that fact.

Well, this part gets tricky. The world of online ads is much more complex than I was ever led to believe. We don't sit down and shake hands with all of the companies you see ads for on the site, instead we run through ad provider services like DoubleClick and Undertone and Google AdExchange and Pubmatic and maybe a dozen others. At the same time, each of these networks farm some of their remainders out to other providers, who may even go a level deeper.

We can insist to the folks listed above that we do not want ads about dating sites, or gambling, or cigarettes, or "Zap the Monkey" type jiggling Flash ads, or auto-play audio ads and they can relay that request to their providers who may or may not relay that request to the next layer down. When that happens, it becomes a game of telephone to get these kinds of ads blocked several layers deep.

(This explanation may not be of interest to anyone)

The bottom line is:
We're working on solving this.
It was not as easy as I had hoped.
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Chet Chesteron

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i just came here to ask why there was no brian adams on the site (a srs oversight imo) and saw this topic. thank goodness their are people like dan dropping power moves on u people. for as much as i pay to use this sight its insane that we have to put up with these adds. oh wait we dont pay i guess yr just raised wrong. no canadian would ever act like this, for real tho plz get brian adams on the sight, the prince of thieves soundtrack is a great way to smoke.
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Brian Paul Metcalf

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I read somewhere that they got rid of Bryan Adams completely from the site due to is request of privacy, and how I'm guessing they might have gone to far? I'm not sure. It could also just be that he was irritated by the loud ads with audio and wanted nothing to do with the site. Use wikipedia to look him up, it'll be more correct then allmusic.com would be anyways.
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Brian Paul Metcalf

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LMAO, nice, delete the post, cause you guys don't want to seem incompetent.
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Chrysta Cherrie

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As stated in the link that appears below the notice of your comment being removed, the replies you copied and pasted here are redundant; the topic you originally posted to has been merged into this one. None of your or anyone else's comments have been deleted outright, and on the rare occasion a comment is deleted we provide an explanation like the aforementioned link.

If you'd like to offer feedback about how our Get Satisfaction community is managed/moderated, you're welcome to start a new topic about it.

Thanks for your concern.
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Dan Mitchell

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Oh, never mind. They're removing posts that are critical of them, under the pretense that they're "off topic."

Again, it's hard to imagine these people waking up and going to work in the morning and feeling in any way good about it. Why do they *choose* to create terribleness and knowingly provide substandard garbage to people? I don't know, but there sure are a lot of such people out there. But I just wish they'd all go work for the DMV, where they belong.

Thanks a bunch for all your help, folks. You must be very proud.
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Chrysta Cherrie

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Sorry you're unhappy, but comments that aren't relevant to the topic by definition do not contribute to the discussion, so for the benefit of the other folks who use this community they will be removed. The purpose of this community is to offer a space for users to share cogent, actionable feedback, not a forum for general complaints. I don't think you'll find any shortage of critical feedback elsewhere in this community, but it's on-topic and constructive.

Back on topic, we understand there are issues with the ads and share in your frustration, and we're working with our providers to resolve that. Unfortunately, in having to rely on a third party, things sometimes take longer than originally planned and all we can do is convey to them that it's high priority, sometimes repeatedly, then wait for them to do what they need to do.

Thanks.
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Jim Smith

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Chrysta, Zac - I'm adding one more to this long list of comments expressing frustration over your site's deployment of auto-play ads with on-by-default audio.  It's absolutely brain-dead for a site providing music to permit these ads, and blaming it on your (many) ad-supplier platforms is no excuse.  Nine months ago, you both stated that a new ad platform was imminent and would solve, but then found it's more complicated than you realized, and expressed your own frustration that - despite making your requirements clear to the ad-suppliers, these ads sometimes slip through.  But you wanted feedback identifying the offending ads so as to kill them.
   Thing is, killing the offending ads one at a time is not a suitable solution.  For one thing, it leaves you permanently leashed to that after-the-fact ad policing task, but more important, it really does nothing to solve the ongoing problem, which clearly is costing your site many many users who boycott Allmusic and simply choose other sites for their research, reviews and music downloads/purchases.
   And the thing is, regardless what ad platform you utilize, you are hiring them, and you have to exercise the technical options to disable all ads that violate your ad policies - regarding both audio, autoplay, and tasteful content - BEFORE they get served to your customers.  And your contract with all your ad servers (DoubleClick and Undertone and Google AdExchange and Pubmatic and a dozen more - really???) needs to make clear to them that every ad violating your terms will be disabled, but will still be charged by you.  They won't like that - but let's face it, if enough content-provider partners demand fairness from them, they will have to learn how to comply with your policies.  Similarly, you should demand that Adobe assist you by making it easier for both Flash powered ad studios and ad-provider servers to enforce content sites' ad policies.  Again, you are not the only one who will want this from Adobe - you content sites have real leverage if you'll use it. 
   Like many other commenters here, I am forced to choose either to believe you will take steps very soon to really solve the problem, or to find another music info site to use.  I love Allmusic's reviewers, but won't tolerate this brain-dead ad practice.  I think you must believe if a few dozen have taken the time to comment here, they represent many thousands of dissatisfied clients/customers.  I am hoping you will make your plan clear to us poor users.  Thanks for listening.




(Edited)
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Andrew Rein

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This "feature" is annoying me still too. Fix this or I plan to stop using your site. 6/13/14 Thanks
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Chen Liu

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I still got Verizon ads with audio (couple of different ads from them have the same problem). This is really annoying.

I work in online advertising industry. I know the following actions are adopted by publishers who care about annoying user experience because of ads:
1 Always go for an advertising platform allowing manual mute for all ads. (Or even better, by default not to play any sound.)
2 Monitor your website's log to see which ads consistently trigger window.close() behavior (i.e., people close the browser when hearing the sound).
3 Don't play ads when the browser window/tab is not active. (It is a waste anyway, people don't watch the video ads would not click and thus won't generate revenue!)

I have been using allmusic.com for years. I don't want to leave just because of ads. Hope my advice above would be helpful.
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Zac Johnson, Official Rep

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Hi Chen,
Thanks for the detail and insight,
I was able to get the Verizon ad that was violating our ad policies and I reported the ad to LiveRail. Hopefully they will be able to shut it off for us.
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Dan Mitchell

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Wow. I just opened up a bunch of tabs of George Harrison albums. I was going to listen to a selection of tracks from each. But despite my having Flashblock installed, three of the tabs started blasting an obnoxious ad, with no way to mute or pause it. I closed all the tabs and gave up.

There can no longer be any doubt about this (actually, there never was in my mind) -- the people who run and staff this site are either astonishingly incompetent, or are simply so desperate for ad revenue that they refuse to do anything about this. Other sites are able to manage this, so any protestations from these people that it's out of their hands are lies.
(Edited)
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Chickentat

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This reply was created from a merged topic originally titled MUTE AUTO-PLAYING ADS BY DEFAULT.

Often when I visit your site, it's to reference something about a song or album I'm listening to at that very moment. So, it's completely unacceptable when some ad starts auto-playing at an obnoxious volume over that music. There isn't even an option to manually mute these, which is absurd. MUTE THE ADS THAT AUTO-PLAY ON YOUR SITE BY DEFAULT. THANKS.
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Dan Mitchell

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Yep, it happened to me yet again yesterday. This time, it was a tab I had open for a while. It was sitting there silent for 20 minutes or so before the autoplay ad rotated in.

Bottom line: these people are buffoons. They have no idea what they're doing, and the users of the site are the least of their concerns, assuming they have any concerns at all.
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Dan Mitchell

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Yeah, I just opened several Allmusic tabs. Two of them started autoplaying video ads. I immediately closed all Allmusic tabs and got my information elsewhere.

Hey Zac - serious question for you and your cohorts there: since you either have no idea what you're doing, or don't care about it, why do you keep doing it? Aren't there jobs that would be more fulfilling for you in some way? I can't imagine this pays much, and you're basically in the business of foisting garbage onto the Internet. Why?
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Dan Mitchell

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And a little poking around reveals the core problem here: Zac and his cohorts are simply complete buffoons.

Zac's Linkedin page is riddled with the most witless, meaningless kind of drivel. A whole bunch of vague crap about devising strategies and providing "solutions" to customers, by which he mainly means advertisers. Some actual examples:


"· Maintaining a product roadmap for feature functionality based on customer feedback and strategic vision
· Interacting with development, operations, and other departments as a team player
· Meeting with sales representatives and content partners in an effort to sell our solutions
· Setting pricing, promotion, and messaging for product marketing
· Consulting and developing tactical plans around digital entertainment and web strategy
· Creating sales presentations and marketing materials"

And etc. None of that actually means anything, of course. And there's almost nothing there about creating quality, worthwhile material for users of the site. But I'm enjoying the scenario where somebody asks him if he wants to go to lunch and he says he's busy "maintaining a product roadmap based on strategic vision" and trying to "sell our solutions."

If you're calling what your company does "solutions," that's a sign that you work for a terrible company.

Also, a quick look through these boards shows that Zac has spent years -- years! -- dodging questions about autoplay ads while feigning concern about them -- over and over again, dozens of times. Of course, if there were real concern, All Music would simply stop dealing with gutter-level ad networks that push through autoplay ads. Instead, it has opted to trade whatever reputation it might have once had in return for some marginally better short-term revenue numbers. The company is now little more than a spam operation.

I look at dozens of different kinds of Web sites every single day. All Music is the ONLY one that regularly autoplays ads. And it's a music site that provides audio samples! What more do you need to hear before concluding that some combination of cynicism and cluelessness is at work here, mixed with a big pinch of pathetic desperation?

What this means is that Zac Johnson wakes up every day, gets dressed, and heads to work with the full knowledge that he will spend another day knowingly, purposefully filling the world with yet more cheap, shoddy, substandard crap. That's what he does. That's his life.
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Alex

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I'm gonna let you finish, Dan, but first I just gotta give a shout-out to my homie Zac Johnson:


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Dan Mitchell

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Or you could, you know, spend your time and effort on making your site worth visiting and just generally do stuff you can be proud of .

If you're going to use the several-years-old, well-worn Kanye reference, at least don't white it up like that. It's "Imma let you finish."

In any case, it wasn't just Zac I was referring to - I only used him because he's the one doing most of the lame excuse-making. It's all of you.
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Alex

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Oh, sorry for being unclear — that was my take on Taylor Swift's potential take on a Kanye West response.
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Dan Mitchell

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Hey, that's great. And aren't you *something*.

So, got anything on the problem at hand? You know, the ads that autoplay on your site where people are trying to play song samples?
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Zac Johnson, Official Rep

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So, got anything on the problem at hand? You know, the ads that autoplay on your site where people are trying to play song samples?

Dan,
I have tracked down the offending ad that is violating our policies and I have sent a takedown request to the advertising network.