App not allowing login

  • 42
  • Problem
  • Updated 2 years ago
  • Solved
I use same login on website and works but not on sidereel app
Photo of ssuhccab

ssuhccab

  • 30 Posts
  • 1 Reply Like

Posted 2 years ago

  • 42
Photo of Rachel

Rachel

  • 1768 Posts
  • 220 Reply Likes
Official Response
Hi everyone-
This issue is impacting all users of the app. Please be patient; we are working on a fix! In the meantime, you can still access your tracked shows via the website - either desktop or mobile.
(Edited)
Photo of Rachel

Rachel

  • 1768 Posts
  • 220 Reply Likes
Official Response
Update: we have submitted a fix for iOS to the app store. As soon as it is approved by Apple, you should be able to update your app and this issue should be resolved. We don't know exactly how long this will take; it varies from a few hours to...longer than that...so please have patience! However, rest assured that nobody's shows have been lost, and in the meantime we encourage you to use the mobile version of the website to access your tracker. Thanks!
Photo of Rachel

Rachel

  • 1768 Posts
  • 220 Reply Likes
Official Response
Hi everyone. The update is now available in the App Store. Please update your apps; this should resolve the issue. Thanks for your patience!

To anyone still having issues AFTER updating: First, try completely deleting and reinstalling the app. After that, please make sure you login via the same method you always have. If you are logging in via Facebook and seeing a blank tracker, this likely means you were not using Facebook before and are accessing a new, blank account (and you must login with your email address or username to access your old account). If you need to reset your password, you can do so here: https://www.sidereel.com/users/password/new)
(Edited)