Band bio has been rife with mistakes for almost 10 years, this is the 6th request i have made to fix it

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For about 10 years now, Mountain Movers' band bio has been rife with errors... listing musicians who have not been in the band in 8+ years, listing musicians who have NEVER played in the band (no one from Crooked Fingers has ever been in the band), and gives false history of how the band was started. The bio focuses on the band leader's previous defunct band, and even gives a review of their last record... but does not acknowledge any of Mountain Movers' actual records (there are many). On top of this, we have made multiple requests, via the nonsense "submit corrections" tab, as well as reaching out to insiders at AMG for help with our problem... none of which have ever amounted to anything. The bio is so incorrect, lazy "journalists" in our own home state have now referred to us as a Gospel band because of the tone of the bio (we are not a gospel band, we are a psychedelic rock band!). At this point, as we get ready to release our 6th full length LP on Chicago's Trouble In Mind, it would make us happier to have it removed, rather than stay up on the web with completely false/misleading information. The right thing for AMG to do, of course, would be to replace the old incorrect bio with any of our more recent bios. But at this point, given AMG's totally crap customer service, i dont expect anything to change. 
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RickO

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  • absolutely furious

Posted 3 years ago

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Zac Johnson, Official Rep

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Hi Rick,

The issue that stands in front of us is that we who publish AllMusic.com don't have direct access to make changes to the database. The database is owned and maintained by a company called TiVo (formerly called Rovi) and we license the music information from them. https://business.tivo.com/products-solutions/data/music-metadata.html

The best way to think about this is that if we were a print publication like a magazine, Tivo/Rovi is the editorial staff: Writing biographies and reviews, compiling facts and collecting photographs for publication. AllMusic.com is like the publishing/manufacturing side of it: Performing the layout, choosing the print colors, placing the ads and providing distribution, but we don't have direct access to the copyediting program or the fact-check mechanisms to make these corrections ourselves. 

If a news magazine publishes an error, the print house and delivery trucks cannot make the correction, it needs to come from the editorial floor of the building. In the same way, AllMusic.com (as the delivery and display mechanism for this information) cannot directly make changes to information that is created and maintaned by a completely different company.

If you could let me know the email address you've sent corrections from, I can pass that along to our data provider in the hopes that they will track down your info and make the changes.

You can also use this form if you'd rather send your email address to us directly: http://www.allmusic.com/feedback and please select "General Site Feedback"
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RickO

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I am zero satisfied with this response. Total nonsense. Not fixing problems like this in the digital age is straight up laziness and bad customer service. Until the problem is fixed, that is exactly how it is. No excuses for bad customer service, nevermind the lazy "journalist" that provided the incorrect bio in the first place (All Music Guide, Stewart Mason, TivoRovi, whoever). I have already gone through this process of submitting corrections, i have already provided my email (which i am certain will get me some spam). I have sent multiple replacement bio options over the last few years, sourced from labels and magazines. Just fix the problem. It's that simple. Do your job. The issue that stands in front of us is that this is a terrible way to do business and AMG/Rivo/Tivo provide crap service. It really is that simple. Now, instead of crafting these banal replies, or sending me a form letter, get someone to fix the problem. Here is the email i sent all of my requests from: shakipresents@gmail.com 
FIX THE BIO
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Zac Johnson, Official Rep

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Thanks for the email address.
I'll follow up with TiVo and see if some attention can be given to your band to resolve this.
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Zac Johnson, Official Rep

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My contact at TiVo replies:

We're having trouble addressing {this issue}. We can't find any emails from shakipresents@gmail.com, neither in the corrections files nor in Content Music.
We can update the artist according to our own internal guidelines, but we might have trouble correcting anything without seeing that email.
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RickO

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Ridiculous. Please tell me how this fixes anything. Where shall i send information too (again). 
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Zac Johnson, Official Rep

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Please send corrections to content.music@tivo.com and please let me know when you've sent it. I'll follow up with them directly afterward,
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RickO

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Done. I sent corrections, links, discography, and a recent bio taken from Trouble In Mind's website. If i need to send more, please advise. Thank you.
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Zac Johnson, Official Rep

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They have received your information.
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RickO

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Yes, thank you. They did contact me and sent me a spreadsheet to fill out, which will take some time, but will (at the very least) be accurate. As you are the first person to ever respond to me when i have complained about this in the past, I am grateful for your attention and will update you when things move forward. Thanks again.
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RickO

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Hello again. I sent a link for the completed spreadsheet of our discography to Tivo, along with jpegs of our various album covers. Hoping they will get to it soon, and then our bio/information can be accurate. Thanks again.
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Zac Johnson, Official Rep

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It looks like we're starting to see some updates coming through. http://www.allmusic.com/artist/the-mountain-movers-mn0001411371/biography