can't listen to any music

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
your site is not working for me. I tried to listen to a soundtrack and signed up with the email address lnygren @aol.com and the password sober31 I was still not able to log in. When I tried to get some help emailed to me I again kept getting the same page. My name is Lars Nygren and my email address is lnygren@aol.com. Pleas tell me what to do. I've already tried all of your suggestions without results.
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Lars Nygren

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  • angry confused and fustrated

Posted 6 years ago

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Dawn G.

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Hi Lars,

Have you tried our "forgotten password" link at http://www.allmusic.com/user/forgot-p... ?

If you still have problems, let us know!
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Lars Nygren

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I cannot access the site no matter what I do I've geen typing for an hour and you still won't let me on the site. You don't recognize the email I've beeen using for fifteen years and you won't accept either one of the two passwords I've submitted. Don't you care?

This reply was created from a merged topic originally titled
WHY ARE YOU IGNORING ME?.
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Chrysta Cherrie

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Hi Lars,
Let's set aside for now that you're having trouble logging in, because you can listen to samples without having to log in. With that aside, are you saying that you cannot access AllMusic at all? If so, please let me know what error message you're getting and what browser and operating system you're using (you can find that out by going to http://thismachine.info/).

Thanks.
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Lars Nygren

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I still cannot sign on to this site. You tell me to do the same things over and over again, and I have no results. I keep getting the message that my email and password don't match the email I use is lnygren@aol.com and the password is sober31. When I created a get satisfaction account, I used the same email and was told that my password was too short. I then used pressman40. I was then able to get to the get satisfaction site, but still got no satisfaction. You keep telling me to do the same things, and I keep getting the same result, which is nothing
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Chrysta Cherrie

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Hi Lars,
Your account at AllMusic.com is not at all related to your account at Get Satisfaction, so let's make that clear from the start. Honestly, I would not be surprised if you're having trouble logging in to your AllMusic account because you have posted your password publicly here on Get Satisfaction, opening up the possibility for someone to change your account credentials. For the sake of security, I strongly recommend you edit the posts you've written here on the Get Satisfaction page to remove mentions of your passwords.

Can you respond to the question I posted to you earlier so we can get a better understanding of what you're trying to do (other than log in to your AllMusic account) and what may be causing a problem? While you do that, I will explore your login issue.

Thanks.