Can't log in

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
I have been using Sidereel for a long time. I just tried to log in and got this message "Oops! We are currently unable to log you in because your account has not yet been confirmed. Not to worry!

Click here to confirm your SideReel account. Then follow the instructions that arrive in your email inbox to verify your account. You will then be able to login. " What's going on?
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Mary Swain

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Posted 7 years ago

  • 1
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Rain

  • 561 Posts
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Hi Mary!

The most likely issue is you never confirmed your email address. When you sign up, you have a year to confirm your email address. If that year passes, and you haven't confirmed yet, you'll be locked out.

If you are using the same email address you signed up with, just click on the confirmation link on the site, and an email will be sent to you. Follow the instructions in the email, and you will be able to confirm your account.

If you no longer have access to the email address you originally signed up with, you can give me your username, and a new email address, and I can update it for you.

Thanks!