Daily emails have stopped

  • 10
  • Problem
  • Updated 6 years ago
  • Acknowledged
I haven't received my daily emails since 9/11. Just want to let someone know. Thanks.
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DrDOS

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Posted 8 years ago

  • 10
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Alex

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Official Response
Sorry about that - there was a temporary outage. You should start receiving them again tonight!
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DrDOS

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No problem Alex. Glad the issue was identified and I'm getting them again. I rely on them as much as Dilbert! Take care.
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jlacot

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I'm not receiving the show tracking emails. Why?

This reply was created from a merged topic originally titled
Show Tracking email.
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Alex

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Hi! If you want to share your email, I can look it up for you in the system.
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Samantha Sawers

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i am having this problem too! can you please help?
justanothersam@hotmail.com
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Rain

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We've been having a lot of issues with hotmail rejecting our automated calendar emails. Until this gets resolved, we recommend updating your profile preferences to see if you have better luck receiving email to a different address in the meantime. Sorry for the inconvenience!
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Dave Schwehr

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I used to have a daily email sent out with what shows I watch on that day! I tried downloading your calendar but it doesn't show my shows. How do I get the daily email back?

This reply was created from a merged topic originally titled
Daily Calendar.
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Tal

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I'm not a new user, I got it yesterday but today nothing. Didn't change anything on my account preferences... Any ideas how to fix this?

This reply was created from a merged topic originally titled
Not getting the daily mail.
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Alex

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Hi Tal!
Is it possible that there's nothing airing on your tracker calendar?
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wolfy1984

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I have not received any e-mails for 2 days.

This reply was created from a merged topic originally titled
emailing me.
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Alex

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Hi wolfy, is it possible that there's been nothing airing on your calendar?
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aarjee

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My daily emails stopped a month or so back too.
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Alex

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That's no good! If you tell me your email, I can try to look up the issue in our system.
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aarjee

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Is there a way of sending you a private message or something with my email address?
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Alex

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Yes, of course! You can email it to me at info@sidereel.com - just be sure to reference this post.
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DrDOS

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Alex,

I guess I'm in the same boat with everyone else.

Thanks.
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Alex

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Hi DrDOS, do you mind reminding me of your email so I can have our engineers take a look at the problem?
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Dave Schwehr

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Are they ever going to fix or bring back the daily email?

This reply was created from a merged topic originally titled
Daily Calendar.
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Alex

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Hi Dave! The daily emails are still live and kickin', and get sent out regularly! Are you sure they're not getting filtered into your spam, or other sub-folder of your account?
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aarjee

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Mine started again shortly after I emailed them my email address.
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Tim S

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Why did I stop getting daily e-mails of my tracker on may 23rd?

This reply was created from a merged topic originally titled
stopped getting tracker e-mails.
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Alex

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Hi Tim! Sorry to hear that! Are you sure you're tracking shows that have new episodes? You should only receive Daily Emails if the shows you're tracking have new episodes that are airing.
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Ismat

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i haven't been getting the daily calender emails for the past month

This reply was created from a merged topic originally titled
daily calender emails?.
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Alex

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Hi Ismat, we've been having a lot of issues with hotmail rejecting our automated calendar emails. Our tech team is working on getting to the bottom of this, but if you have an alternate email you'd like to try, we recommend updating your profile preferences to see if you have better luck receiving email to a different address in the meantime.
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Jose Zurita

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Hi! until a few weeks ago, I used to receive a mail from Sidereel with the shows that were on air every day. It was really useful, because i follow many tv series, and this is a easy way to know when is on air every single of them.

It's possible to keep receiving my tracker show in my mail?

Thanks!

P.S. Sorry for my english.

This reply was created from a merged topic originally titled
Tracker Show in the mail. Not anymore?.
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Alex

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Hi Jose! We've been having a lot of issues with hotmail rejecting our automated calendar emails. Until this gets resolved, we recommend updating your profile preferences to see if you have better luck receiving email to a different address in the meantime. Sorry for the inconvenience!
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Jose Zurita

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Ok, I hope that you guys can fix it, it's a really useful service.

Thanks for the quick answer Alex.

Cheers!
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Helena Hammarsten

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I don ́t get my "Daily Calendar Emails - Sent when new episodes of shows you track are airing" anymore. I don ́t know why it just stopped.
Its not in the junkmail.

This reply was created from a merged topic originally titled
Not getting email reminders of programs in tracking.
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Alex

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Hi Helena!
We've been having a lot of issues with hotmail rejecting our automated calendar emails. Until this gets resolved, we recommend updating your profile preferences to see if you have better luck receiving email to a different address in the meantime. Sorry for the inconvenience!
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Monique

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We have not received a calendar email since 1/4/2013. Is there something that we must do in order to start receiving them again.
Thanks so much.
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Monique

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Hi Alex --
We received a couple of daily calendars after your message but again we've received nothing since Thursday 6/20/13 at 6:46 a.m.
Thank you for your attention to this.
Monique
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Monique

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Just wanted to make sure you received my message from yesterday. Still no daily updates.
Thank you.
Monique
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Eli

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Hi Monique! We're on it! Emails are being sent again, and we're on the trail of the underlying issue!
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Monique

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Hi!
Daily emails have been sporadic for about the past couple of weeks many arriving in the late evening (we used to get them in the morning, the day of airing). We haven't received one since Thursday. It seems like this happens every 5 months or so?
Thanks so much for your attention to this,
Monique
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Jen

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Hi Monique,

Thank you for the heads up. This issue arose from moving our web severs and we are actively working to correct this. Thank you for bearing with us!