Duplicate Accounts?

  • 47
  • Problem
  • Updated 7 years ago
  • Solved
How can I delete a SideReel account?

The reason I want to delete an account is because I accidentally linked my Facebook account thinking it would log me in to my SideReel but instead it created a whole new account and now I can't seem able to link my main SideReel with Facebook because another account exists.

And yes, I already tried unlinking the SideReel app on my Facebook account, but it just keeps coming back and still doesn't allow me to add my link Facebook with my main account.
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Dario Sepulveda

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Posted 7 years ago

  • 47
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abanda.

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YES! SAME THING HERE!
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Alex

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Hi Dario (and abanda),
Unfortunately even if I terminate your duplicate account, you will still not have the ability to Facebook-Connect with your already-existing SideReel account...... yet. We're currently working on a fix that will allow you to merge duplicate accounts. While we have no specific ETA on when this feature will be released, I highly recommend that you keep both accounts for now, as terminating one may make the merge process more complicated in the future.
Of course, we're not trying to hold you hostage, so if you still want to terminate an account, feel free to email us at info@sidereel.com and I'll do so for you ASAP.
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abanda.

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Hey! Apparentely I have 2 accounts: one made by email and another one connect with facebook. I would like to connect my account "abandaq" to my facebook, but I can't do that, because it says that my facebook account is already in use in another account. So, I would like to delete this other account that is currently connected to facebook. How do I do that? Because all of my trackers are in my "abandaq"'s account and I would like to connect facebook with it. I don't have interest in this other account, there's nothing there. Can you help me, please?

ps.: sorry about the english, i'm brazilian.

This reply was created from a merged topic originally titled
How to delete one of my accounts.
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Jillian Pasquali

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Please disassociate sidereel with my Facebook. I already have an account using my email address.

This reply was created from a merged topic originally titled
Cancel.
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Alex

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Hi Jillian - please refer to the official response below and let me know if you still want me to delete your duplicate account.
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Farrukh Rizvi

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Hi there, I made an account on sidereel a very long time ago, and accidently I made one through facebook as i was trying to connect the two. I can't seem to connect the two account that way, can someone help me find how to shut down an account and then how can i connect my facebook with my original account. Thanks

This reply was created from a merged topic originally titled
I want to shut down my facebook account on its own and link my original account with my facebook. Help.
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ianjmorse

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When I try to connect my existing account to facebook, I sign in to sidereel and the button for connect to facebook disappears. When I try to connect without signing in it creates a new account. I delete the app from my facebook page and same problem. What am I doing wrong?

This reply was created from a merged topic originally titled
Connecting existing account to facebook.
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Danielle Marie Wyant

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Is there a way to delete the sidereel account my facebook page made so that I can associate my facebook page with the account that I've been using all this time??

This reply was created from a merged topic originally titled
Linking.
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Alex

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Hi Danielle! As described above, we're working on a fix to allow you to merge your duplicate accounts, so you'll be able to have ONE fully-connected account soon! Sorry for the inconvenience in the meantime!
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Joseph Taylor Phelps

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I cannot connect my sidereel to my facebook account. It keeps telling me another user has that connection. So I go to the fbook account settings and delete the sidereel info and try to sync it but it still wont work. Any other tips?

This reply was created from a merged topic originally titled
Facebook.
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Alex

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Hi Joseph! Unfortunately as of now, there's no way to fix this, BUT our engineers are working hard on the remedy! Soon you will be able to merge all your separately-created accounts into one fully-connected account (more details in the official response above)! I'll be sure to post an update here when this feature is available!
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Alex

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Good news, SideReelers! Our brand-new Merge Accounts feature is now LIVE! If you've previously tried to Facebook-Connect (or Twitter-Connect) your SideReel account and ended up with duplicate accounts instead of one fully-connected account, you can now merge your multiple accounts into one (without losing your tracked shows and watched episodes)!
To begin the process, send us an email at accounts@sidereel.com, and we'll send you a link to get started!
Since this is a brand-new feature, please keep in mind that links to the process will be sent out manually (by me!), so please allow up to 24 hours to receive your merge account email instructions.
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Danielle Marie Wyant

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can't get the e-mail to work to send you the message.
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Alex

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Hi Danielle, what do you mean?
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Danielle Marie Wyant

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This one, accounts@sidereel.com, I keep getting a message back that it can't be delivered.
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Alex

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Sorry about that - we've tweaked a few settings. Try one more time, please! :)
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Danielle Marie Wyant

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It worked thank you so much
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Alex

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Awesome! Thanks for testing it out - we're glad it worked out!
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Danielle Marie Wyant

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I can't get the e-mail to work to send you the message.
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Dario Sepulveda

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I'm having the same problem
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Alex

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Fixed - try again please! :) Sorry about that.
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Kristin Jones

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I signed in with facebook, twitter and my e-mail address. they're all separate though. How can I connect them?

This reply was created from a merged topic originally titled
How can I connect the 3 accounts I've now created?.
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Annie Azriel

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Hi,

Somehow i made two different accounts. One is No2388 which is not the account that I use but is linked to the email address aazriel@mail.bradley.edu. However, the account Annie Azriel I use all the time and has the email fellowsevp@gmail.com. I am getting rid of this email and went to try and change the email on my account to the aazriel email above and it would not let me because it was attached to the other account. How can i do it so i can get that email to the right account?

This reply was created from a merged topic originally titled
Merge Accounts.
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Elisabeth Goldschlager

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I tried logging in with facebook, but it didnt connect to my pre-existing account. so now i have none of my shows and it seems as if im stuck in this account because i cant find a log out button for the life of me...
how can i either log out, or merge the "two" accounts? its all on the same email address

This reply was created from a merged topic originally titled
Logging out/ Facebook issues.
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Anne Katrine Jønsson

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Hi!

I have 2 accounts, 1 on sidereel.com and 1 when I connect with facebook. How can I make a connection between these 2 profiles, so I only have one account no matter how I connect to sidereel??

This reply was created from a merged topic originally titled
Connection between sidereel.com account and facebook account?.
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MorganP

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There should be a way to move my facebook linked account (i log in using my facebook account) into a proper sidereel account. It would be nice to be able to transfer it, like get emailed a password etc, as I don't want to feel reliant on the continuing success of facebook to access my sidereel account. Thanks :)

This reply was created from a merged topic originally titled
Transferring a facebook-linked account into a proper SideReel account.
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Carson J Gallo

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Ridiculous it's been six months and haven't done anything to fix this problem, they're supposed to delete my duplicate account that's connected with Facebook they said they did but they really didnt. Once another service allows me to mark shows as watch I'm probably going to switch to that, because I'm really getting tired of this problem on SideReel, the sites so slow and I have to keep logging out of the duplicate account and into my real account every time I go to the site.
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Alex

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Hi Carson! I'm a bit confused about the issue you're describing! I just posted on this thread last week (featured above in the official responses) stating that our new merge accounts feature is now live, so it's a bit unfair to say that we haven't done anything to fix the problem - when our team has been working hard on this feature for months, and we're actively fixing it now! Please refer to the official response above.
Regarding your previous request to delete your duplicate account, we had already had an email correspondence, after which I had terminated your Carson Gallo Facebook-Connected account. However, you then reactivated it, since according to our system, you Facebook-Connected again as of April 6th, 2012.
If you have any question merging your accounts, if you decide to do so, please let me know.
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Carson J Gallo

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Sorry about that, for some reason the email notification summary didn't show your post in it. And I didn't renew activate the Facebook account, it reactivated self, when I went to sidewheel.com it automatically goes to Facebook over twitter and reactivate it itself. It's about time you guys fix this.
So then yes please send me an email link to merge the two accounts I have.
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Alex

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Sent!
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Carson J Gallo

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Didn't work, taken to this screen. Heres a screenshot @ https://img.skitch.com/20120425-x287x...
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Alex

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The site was upgrading, but we're back now!
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Carson J Gallo

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All good now, thank you.
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Spikey

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it seems my facebook account and my main account are to different accounts and i've tryed deleting my facebook account and assign it to my main account under the name ssppiikkeeyy. Can you guys do this for me or something. Facebook account is Spikey Sato want it linked to ssppiikkeeyy or deleted of you're system so i can link it to my real account.

This reply was created from a merged topic originally titled
Facebook Linking.
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Alex

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Hi Spikey! As described above, send us an email at accounts@sidereel.com (or just comment w/ your email here!) and I'll send you an invite to our merge accounts process!
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Alex

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Official Response
You can now kick-start the Merge Accounts process yourself by visiting the site here: http://www.sidereel.com/users/merge_a...

And please email us at accounts@sidereel.com if you have any questions!
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wael.nasreddine

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Awesome Thanks Alex :)
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Birgul Kucuk

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Hello,
i found out that i have 2 sidereel accounts one wich i use and the other linked to facebook but i don't use that one i want to use my current account and link that one to facebook.

http://www.sidereel.com/profile/birgu... has to go because i don't use this account it only tracks 2 shows, also when i log out on this account my facebook get logged out too?

i get daily emails on biirgul17@hotmail.com and those emails are about all the shows i track my username is biirgul21 on the account i use every day, now when i click on forgot password and fill in a new password after i get the email it says :

Reset Your Password

1 error prohibited this user from being saved:

Gender is invalid

so now i cant get on my account anymore can someone please delete the account thats connected to facebook and please tell me how i get my favorite account biirgul21 back?

thank you so much!

This reply was created from a merged topic originally titled
2 accounts.
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Alex

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Hi Birgul! I'm working with our tech team on helping you regain access into your 'biirgul21' account - you shouldn't be getting the 'gender invalid' message; that's definitely a bug! Once we get you back into your account, we can work on merging this account with your Facebook account so you can have one, fully-functional account! Sorry for the inconvenience in the meantime!
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Birgul Kucuk

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okay :) well let me know if i need to do something i cant wait to get back on my account!
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Birgul Kucuk

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hi Alex,

do you have any idea how long its going to take to get me back on my account?
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Alex

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Hi Birgul! There should be a fix coming later today!
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Birgul Kucuk

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what day would that be? haha i'm from the netherlands so its already the next day here
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Alex

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Ah, gotcha! ;) I'll actually be out of the office when the fix is issued, but I recommend trying to reset your password again in about 18 hours from now (if that helps) – if not, I'll be back on Friday morning PST to help you personally.
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Birgul Kucuk

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okay i'll try again in 18 hours if not i will post here again and wait till you get back, i did opened sidereel on my iphone where its still logged in on my biirgul21 account don't know if that application allows me to change my password so i can regain access on my laptop again? or is it better to just leave it?
anyway after i regain access can you still help me delete the old account thats connected to facebook and make biirgul21 connected?
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Alex

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Hi Birgul - you actually can't reconnect your Facebook with a different account. You can only merge accounts, which you can do here: http://www.sidereel.com/users/merge_a...
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Birgul Kucuk

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yeah but i can't merge biirgul21 untill i can log in to it again right?
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Alex

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Correct!
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Birgul Kucuk

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well 18 hours later i tried still the gender invalid error :( on the sidereel app for iphone you can not change your pasword , not sure what to do next
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Alex

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Hi Birgul - just sent you an email with your temporary password!
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Birgul Kucuk

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Hi Alex, i'm back on my biirgul21 account but now when i want to change my password i fill in the current (temporary) password and than my new password but it says current password invalid how can i change this?

I'll wait for your answer before i'll merge this account with facebook :)
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Alex

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Hi Birgul,
If you respond to my email and let me know which password you'd prefer, I can edit it for you in the system, and then you can just merge the accounts directly instead of having to edit the password.
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Birgul Kucuk

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okay going to email you right away :)
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Birgul Kucuk

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Hi Alex, also wanted to thank you here everything is working again got my new (own) password merged my account with Facebook and edited some settings everything is back to normal so thanks again :)
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Alex

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YAY! That's great - thanks again for your patience and I appreciate the update!!
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none

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Hey!
I have a problem with my facebook account. I get an email with the shows I subscribed to but when I want to edit them I am redirected to another profile without any shows at all... I think that I created more than one profile but I don't know how to erase them all...
Thanks for the help!

This reply was created from a merged topic originally titled
Problem with multiple facebook account.