Deleted Account/Linked with Twitter

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
Hello,

I originally signed up for Sidereel by using my Twitter account. All was well, but then I decided that there may be times where I deactivate or delete my Twitter, so I wanted a seperate stand-alone SideReel login. When I tried making one from scratch, it said my email address was already in use.

That being said, I deactivated my sidereel account linked to my Twitter (thinking that would free my email address up). However, when I went to sign up for a new SideReel account, it said that email was STILL associated with an account.

I then tried to log back into my old account by signing in through Twitter, and it gives me an error of "this account was deactivated". Well, now I'm out of luck...and I don't have another email to use to sign up for an account.

What can I do here? Thanks for your support!

-Andrew
Photo of Andrew Muszynski

Andrew Muszynski

  • 0 Posts
  • 0 Reply Likes
  • frustrated

Posted 6 years ago

  • 1
Photo of Rain

Rain

  • 561 Posts
  • 19 Reply Likes
Hi Andrew,

If you give me your username, or the email address, I can reactive your original account.

Thanks!
Photo of Rain

Rain

  • 561 Posts
  • 19 Reply Likes
Hi Andrew,

You can send an email to customer_support@sidereel.com and we can continue from there.

Thanks!