Error in loggin in

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  • Problem
  • Updated 7 years ago
  • In Progress
Hi i can't seem to sign into sidereel via facebook. And also i requested for a new password and when changing to a new password, there always seem to have an error if invalid year. Can you look into this for me? Thank you.
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Samuel Wu

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Posted 7 years ago

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Alex

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Hi Samuel!
Sorry to hear you're having trouble accessing your account! What happens specifically when you attempt to log in via Facebook?
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Samuel Wu

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it directs me to the sign up page all the time
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Alex

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Hi Samuel - you need to confirm your email before regaining access to your account. You should receive a new confirmation email shortly - once you confirm your email, you should once again be able to log in via FB connect! Let me know if you're still having trouble!
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Samuel Wu

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Hi thanks for your assistance! but i have not received any confirmation email.
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Alex

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Hi Samuel - have you tried logging in again? We may have narrowed it down to it being a bug related to having an invalid birth year. I've adjusted your birth year to something valid, so give it another try and let me know!
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Samuel Wu

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ok thanks! it's working fine now!
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Alex

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Awesome, thanks for bearing with us!
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Zack Craig

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i am having the same problem when ever i try to reset my password to log in it says " 1 error prohibited this user from being saved: Invalid year". does that mean my account is gone. i would really not like to remake my account. any help would be much appreciated.
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Alex

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Hi Zack - no, your account isn't gone.
What happens when you attempt to log in with your username and password?
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Daniel Young

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I have lost access to my sidereel account! It no longer links to my face book and my password doesn't work. I have tried resetting my password but get an invalid year error. What is this? I have only 2 password entry boxes and a submit button.

This reply was created from a merged topic originally titled
Locked Out.
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Alex

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Hi Daniel,
What happens when you try to log in with your regular username and password (not FB connect?).
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Daniel Young

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Invalid email address or password
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Daniel Young

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could you reset the dob?
Surely sidereel are capable of writing a script that checks everyone's date of birth and corrects it! Not waiting for us to give up and join another site!
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Daniel Young

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Reset Your Password
1 error prohibited this user from being saved:

Invalid year

Could you fix this please?
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Alex

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Hi Daniel, this fix is already in process. We're sorry for the inconvenience! I've manually set your birth year in the meantime. Let me know if you're still having trouble accessing your account!
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Hilary Tansey

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:I log in using my Facebook account. I select the Facebook log-in option on Sidereel. I enter the correct information to log-in and then I am redirected to the sign up page. I then try to select the Facebook log-in icon again and it redirects me to the sign up page; I am not able to get back to the Facebook log-in. I have tried cleaning cookies and that did not resolve the problem.

This reply was created from a merged topic originally titled
Can't Log In.
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Alex

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Hi Hilary! There's been a recent bug that's been locking out users with invalid birth years. I've edited your year to a valid date – try logging in again and let me know if you're still having the same problem!