Facebook connect is not working on android.

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  • Problem
  • Updated 5 years ago
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I open the app, go to "Account", select "Facebook Connect". The webbrowser opens, andI'm asked to login on Facebook. Then I end up on a sidereel.com page where I should enter my password, twice.

But I obviously don't have one, as I'm using sidereel only via Facebook Connect.

How do I get around this?
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Rue de la Rue

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Posted 6 years ago

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Alex

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Hi there!
Sorry about that – we're working on getting to the bottom of this!
In the meantime, I can help you create an email+password login for this account so you can log in that way and get around the FB Connect login on the app.
Not ideal, I realize... but it's a workaround! Send me an email at info@sidereel.com with the email that's associated with your FB Connect account and I'll be happy to set you up!
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Robert-john Henry Lloyd

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This reply was created from a merged topic originally titled
cant log in to mobile.


everytime i try to log on to sidereel mobile with facebook (my only account) it goes to the sidereel website and comes up with the curious. we cannot find what you are looking for page. so i cant log in to my sidereel account on the mobile app
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Jen

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Hi Robert,

Sorry that you are having troubles with the Android app. We are currently looking into this issue.

We can help you create an email+password login for this account so you can log in that way and get around the FB Connect login on the app. Please send an email to info@sidereel.com with the email address associated with your Facebook account and we'll be happy to set you up.
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Rue de la Rue

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and what if I don't want another account, and another password? using the FB login was really useful!
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Jen

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Hi Robert,

We will be able to allow you to use the same account, but you'll receive a SideReel account password to login with (which you change reset on SideReel.com). We realized this is not convenient, but it will allow you to access your account from your Android phone. We currently do not have any other work around for this issue.
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Henri Muldre

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Same issue here. I see this was posted 1 year ago and yet the same issue still persists. I have currently 2 phones: iPhone and HTC android. ON the iPhone when I try to login with FB into the Sidereel app, all is ok. However on the Android device, all it does it open the FB page and after login it stays on the sidereel page. The app stays on the background but it's still not logged in.
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Alex

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Hi Henri, you're right — this issue still persists, as unfortunately we are no longer able to support the Android app. If you have a username and password you can use to log in, we recommend doing that instead of using the FB Connect flow. If FB Connect is your only way of accessing your account, we can help set you up with a password! Just send us an email at info@sidereel.com.
Sorry for the inconvenience!