Help!

  • 1
  • Question
  • Updated 9 years ago
  • Answered
confused - you are calling me JCS when my sidereel name is JanetS2 - do I have two accounts?
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Janet Sullivan

  • 7 Posts
  • 0 Reply Likes
  • fed up

Posted 9 years ago

  • 1
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Kendra

  • 1818 Posts
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Official Response
Hi Janet, did you have a SideReel account and then try to connect with Facebook? If you were trying to connect your already created account with Facebook, you needed to have been logged in under that username so the system would recognize that you already had an account to connect with. If you clicked the Facebook Connect button on SideReel while not logged in already, then Facebook assumes you don't yet have an account on SideReel, so it creates a new username for you.

If you think that's what happened, I'm happy to deactivate the username you don't want. If you haven't used Facebook Connect, then let me know and we'll see what else the issue might be.