How do I remove BBC America from my tracker?

  • 4
  • Problem
  • Updated 2 years ago
  • Not a Problem
I've had a problem with BBC America in the past showing shows on the tracker even tho they have already aired on BBC. I have raised this problem a few times before but got no real solution to the problem except for the answer of this is the way things are.

I would like to know if there is a way I could just block BBC America from my tracker and then I would not see show on my tracker that have aired months prior to them repeating/airing on BBC America.

The reason I am raising this issue again is because it shows Doctor Who airing on BBC and BBC America. It also show the airing of Class on BBC America, when I first saw this I thought, nice one season 2 is out. I soon realised that is was BBC America and this was season 1's pilot. The show originally aired in October 2016 so you can understand my frustration of seeing a show in my tracker and finding out it was just a repeat. You don't see this with any other show on any other network, just shows that air on BBC and later on BBC America.

For this reason I would just like to block BBC America as you have stated in the past you are not willing to change your format and address the problem.

Gareth
Photo of Gareth Cooper

Gareth Cooper

  • 2 Posts
  • 0 Reply Likes
  • Frustrated

Posted 2 years ago

  • 4
Photo of TV Queen

TV Queen, Official Rep

  • 8205 Posts
  • 874 Reply Likes
The calendar and the tracker are two different things.

Shows, by design, will appear on the calendar for each country's airdates as listed on the show page. One of the easiest ways to avoid confusion is to either note which network is listed below the episode name and airtime on the calendar (or show page), or, alternatively, a mouse-over on the episode name will show the season and episode number.


This is not limited to just BBC-America/BBC; for example, Humans aired on Channel 4, and later aired on AMC. I personally started watching on 4, but forgot to finish watching over the holiday, so I later caught up on AMC to finish the season a few months later.

On the days leading up to the airing, and on the day of airing, the calendar will show the name of the network under the episode name and airtime; noting this on your calendar should prevent any confusion, as it will say BBC America, rather than BBC. It will also be listed as such on the daily calendar to which many of our members subscribe.

You also should not see the episodes more than once on the tracker if you already marked them watched, which hides the episodes from 'Next Episode', so checking your tracker will also avoid confusion. 

No, there is no way to hide/block a network from the tracker or calendar, and we don't have any plans in the works to do so. 
Photo of Gareth Cooper

Gareth Cooper

  • 2 Posts
  • 0 Reply Likes
I mentioned BBC/BBC America as it is the most common duplicate showing I see on the calendar. By the example you mentioned, it seems like any show that originally airs on a UK network and then later is picked up by an American network is duplicated when it premiers on the American network.

This however isn't the case when the roles are reversed. For example, Walking Dead and Game of Thrones both show on UK networks a day after they air on their original networks, Prison Break and Homeland air on UK networks a week after they originally air, shows like The Flash, Arrow, Gotham air in the UK weeks after their original air date but we don't see duplicates of these shows on the calendar.

As mentioned I have raised this issue a couple of times before as I see a show that I watched months prior appear on the calendar and assume it a new season only to be disappointed to find out its just a repeat showing up on the calendar. I was hoping there was a way to fix this as it is a problem, even if you label it as not a problem.

I track many show and use your calendar to keep track of when shows air. I rely on the information to be correct and not to show repeats. The showing of Class on the calendar as a series premier 6 months after its original air date is just one of many UK shows that have duplicate air dates and has been going on for years.

I was hoping by now you would see this as a problem and address it. From the original question, you can see I am looking at different ways to stop this problem from reoccurring.

I hope you understand my frustration on the matter.

Gareth
Photo of Gareth Cooper

Gareth Cooper

  • 2 Posts
  • 0 Reply Likes
I have just seen in the question section from 7 years ago a question called:

Doctor Who (2005) needs BBC America added to tracking schedule

In the conversation Kendra replies to the question '' was taking a look at the listings for BBC America, and it looks like the episodes that have been airing on BBC America have already aired on BBC, so we have the BBC airdates listed and users have already added options to watch. Unfortunately we can't add multiple airdates and channels to a show, so if it's aired anywhere originally''

This is the exact problem I am having and this is a response from yourselves saying that you can't show multiple airdates.
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Official Response
Hey Gareth!
I just want to say I'm sorry for all the confusion surrounding this topic, and I understand how frustrating it can be when you're trying to keep track of your shows and there's no way to hide duplicate airings. As you've noticed over the years, shows that debut internationally have always been tricky for us, and although we've made some updates to the site to allow us to more accurately list these types of shows, these updates often come with new complications (like duplicate listings, for example) that are more difficult to customize than they seem! 
Since we're a US-based site, we *always* display listings for when shows air in the states. If a show is from another country, however, and therefore debuts in a different country first, we will always list its 'home' network/airing in addition, because we wouldn't want to totally miss out on a show that hasn't yet come to the states. That's why you'll often see duplicates for British shows that air on BBC, but not for 'reverse' shows that debut in the US and then later air in other countries.
Although there is a rhyme and reason for treating these types of shows the way we do now, we realize that it's not ideal, and we're totally open to your feedback. Again, there's not really an easy fix, but we hope. The ability to 'block' or 'hide' specific networks is certainly a potential solution that we can look into, but unfortunately I don't have a realistic time estimate for when something like this will be implemented quite yet! Thanks for bearing with us.
Photo of Austin

Austin

  • 1 Post
  • 0 Reply Likes
This reply was created from a merged topic originally titled Shows Airing In Other Countries.

First, I love Sidereel. I think it's a great website, and it's extremely helpful for me to keep up-to-date on my favorite shows. However, there have been some problems with scheduling recently. For example, an upcoming show that is sure to be popular is The Handmaid's Tale. The Handmaid's Tale is being released today (Wednesday) on Hulu. Next week, it also premieres on Sunday in Canada. I don't need to see on my schedule that it premieres in Canada when I'll be watching it in America. This confuses me and my schedule. I've had similar problems for Catastrophe, Broadchurch, Chewing Gum, Please Like Me, Outcast, and Baskets. With Baskets, it aired in America first, and now it is airing in the UK. I've already seen the episodes, so it is confusing to see them back on the schedule. I imagine that many people are having this problem that are using the schedule. In this peak TV schedule landscape, I am very dependent on the Sidereel schedule, and I'd love for it to include where it's airing for me in America. For people in Canada, they should be able to see that The Handmaid's Tale is airing there on Sunday of course. But the experience needs to be better tailored to people living in a specific country rather than scheduling to people in every country.

I hope you consider this, and I'd love a response. Thanks!
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hey Austin, first of all, thanks for the love and for your honest feedback! As you can see, you're not the only one who has brought this up, and I wish I had an immediate fix for you. That said, we are aware of how confusing this can be and we hope to come up with a feasible solution that makes sense!
Photo of scenedamage

scenedamage

  • 81 Posts
  • 4 Reply Likes
This reply was created from a merged topic originally titled Tracking non UK/US shows + chrome incompatibility.

Unfortuantely there seems to be a problem with the display of new episodes if there are different air dates in different countries. I'm currently tracking the French series Spin and the Danish series The Legacy. I've watched the last available episode (in the uk) of both shows but since yesterday my tracker tells me that there are unwatched episodes even though the next ones aren't actually aired here until Thursday and Friday respectively. This makes tracking shows very confusing especially if you're tracking a lot of shows and have quite a few unwatched episodes. FYI, I hide up to date shows, so my tracker right now shows all shows with unwatched episodes plus these two that I'm up to date on.

Another question/problem I've had for quite some time is that sidereel seems to be incompatible with Chrome (I can't see the track button) so I always have to use a different browser or the app if I want to track a show. Is this something that is being worked on?

Many thanks.
Photo of TV Queen

TV Queen, Official Rep

  • 8205 Posts
  • 874 Reply Likes
Hi,

I've merged your post into a previous conversation, because Alex (above) addressed the issue we have with presenting international shows to members around the world. 

Chrome is compatible, but sometimes an add-on can cause problems with various websites, including ours. Have you tried the site in a Chrome incognito window? This is the easiest way to see if an add-on is the culprit. Also, the standard troubleshooting steps should be taken, like clearing your cached, restarting your browser, signing out of the site and back in, and also making sure your browser is up-to-date. These steps can seem tedious, we understand, but sometimes it is that one small thing that is interfering with browsing and fixing it does the trick. 
Photo of scenedamage

scenedamage

  • 81 Posts
  • 4 Reply Likes
Thank you for your response! It works if I open an incognito window - not ideal but good enough for me, thank you! The other issue isn't really the same as the one being discussed in this thread though I believe. Alex doesn't seem to want repeat airings of a programme to appear in his tracker as he has seen the shows the first time round whereas I want them to appear (only if I haven't seen them yet) because when my shows were first aired in other countries they weren't available with English subtitles so I am watching them when they air in the UK. My tracker now shows unwatched episodes although the new episodes aren't available to watch until later this week (it seems to favour the original air dates not the UK dates, which wasn't the case a few days ago). All a bit confusing but I hope you understand what I mean?
(Edited)
Photo of TV Queen

TV Queen, Official Rep

  • 8205 Posts
  • 874 Reply Likes
Hi again, 

That's good news, though, because now you know it's an extension, and as a result can troubleshoot which one is causing the problem. One quick thing you might try first, before disabling your extensions for testing, is to go into Developer mode and update them. You do this by going to chrome://extensions/, and click the Developer Mode box, then click Update Extensions Now. Sometimes an outdated extension can be the headache. Other times it is a bit more difficult and you may have to disable them all and slowly enable them one by one to see which is causing the problem.

I understand what you are saying about the tracker, but at this time, there isn't a way to filter for country, sorry. 
Photo of scenedamage

scenedamage

  • 81 Posts
  • 4 Reply Likes
I do understand that but in my specific case (like I said it's different from the other one in this thread) it was working fine until a week ago, when those 2 series suddenly appeared on my tracker again? What has changed?
Photo of TV Queen

TV Queen, Official Rep

  • 8205 Posts
  • 874 Reply Likes
I am trying to follow your question, but I am not seeing a significant difference from what Alex was discussing from what you asked.

To wit, Spin aired in France 21 Oct -4 Nov 2016, but is currently airing in the UK with two episodes left in the series.  

Similarly, The Legacy aired 1 Jan - 26 Feb 2017 in Denmark, but is currently airing in the Uk with three episodes left in the series.

Originally you stated, "I've watched the last available episode (in the uk) of both shows", but they haven't actually finished airing in the UK.

As such, this is why they are on the calendar.

However, if did mean to say they are still on your tracker, even after you marked them watched, that is a different issue, completely unrelated to the specifics of international airings that we need to address.

Is this hitting more on what you mean?
Photo of scenedamage

scenedamage

  • 81 Posts
  • 4 Reply Likes
In none of my posts have I ever used the word 'calendar'. I have always been speaking about my tracker and not only have I made this distinction but it should have been clear from the way I explained the problem that I can't be talking about the calendar.

I also never said that episodes appear on my tracker after I've marked them as watched, the problem is that my tracker favours international over UK air dates so it shows unwatched episodes (e.g. episode 5) although I've watched the latest episode available in the UK (episode 4) and marked it as watched. When episode 5 becomes available and I mark it as watched it shows episode 6 as unwatched even though that hasn't aired here yet. This wasn't the case a week ago.

So, yes it seems to be a problem with international airings and I hope you know what I mean now. I don't know how else to explain it, it's all there in my previous posts.

Thanks for looking into it!
Photo of TV Queen

TV Queen, Official Rep

  • 8205 Posts
  • 874 Reply Likes
Thank you for confirming your question. I was understanding you correctly. 

From what you are describing, your tracker is operating properly by correctly showing upcoming unwatched episodes as unwatched.

For example, Spin, marking them as you stated, with episode 4 watched and 5 upcoming, the Next Episode shows that I'm up-to-date and it airs in the UK again 12 May:


The Unwatched tab shows the two unwatched episodes that are upcoming on the 12th and the 18th



The Legacy is shows similarly, and correctly.

There are several reasons it was not doing so last week, including the upcoming episode information needed to be updated for both shows, and it now shows the information after the update.

So, to summarize, the tracker is behaving correctly when the information is there for it to relay.
(Edited)
Photo of scenedamage

scenedamage

  • 81 Posts
  • 4 Reply Likes
Thanks for your response. Again, this is not what I've said. I've said that it shows the French episodes as unwatched in my tracker when it should say I'm up to date because I watched all recent UK episodes. (I said "e.g." episode 5 to make sure it was an example. I was talking about 2 different TV programmes so I didn't actually mean that specific episode.) So my tracker was not operating correctly, but it is now. I've just checked it and both series have disappeared from my tracker (I can see them when I untick the hide up-to-date shows and it says "you are up to date!" - this is exactly what I wanted). From when I raised the issue a week ago until yesterday this wasn't the case - hence my request to look into it. I've had this problem before and when I mentioned it a couple of months ago the same thing happened: someone looked into it and all of a sudden it worked again although they said they hadn't changed anything. Not sure what you did but it helped. Thank you!
(Edited)
Photo of TV Queen

TV Queen, Official Rep

  • 8205 Posts
  • 874 Reply Likes
We didn't change anything on our end, so it's possible your cache was 'stuck' or something wasn't behaving between here and there. 

Glad it's sorted, anyway.
Photo of scenedamage

scenedamage

  • 81 Posts
  • 4 Reply Likes
It's not working again. Episode 5 of Spin aired in the uk 2 days ago. I've marked it as watched but my tracker says there's an unwatched episode (episode 6) so it's favouring French air dates again. Can this be fixed please? I've attached a screenshot from the app (so cache shouldn't be the problem).
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi scenedamage,
Aside from all the confusion that already exists surrounding international/multiple air dates, there's actually a bug in the app preventing you from being considered 'up to date' on this show, due to the already-listed France airings.
If you check the desktop or mobile version of your tracker (instead of the app), it should still say that you're up to date! Can you confirm?
(Edited)
Photo of scenedamage

scenedamage

  • 81 Posts
  • 4 Reply Likes
Yes, just checked and I'm up to date on the desktop version!
Photo of scenedamage

scenedamage

  • 81 Posts
  • 4 Reply Likes
I don't know if this is somehow connected to some of the problems that have been mentioned in this thread (finding it all extremely confusing tbh) but I've just realised that broadchurch has disappeared from my tracker (and I mean tracker, not calendar). Upon checking the broadchurch page I noticed that you have added a new air date for the US. The third series aired in the UK in February, I have not seen it yet and thus not marked it as watched. My timezone is London, why is my tracker preferring US air dates over UK ones??
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi there, just to clarify: when you say that it has 'disappeared,' do you mean it's just filtered from view because you have the tracker set to hide shows you're up to date on?
Photo of scenedamage

scenedamage

  • 81 Posts
  • 4 Reply Likes
Yes, that's what I mean. It's hidden but I'm not up to date on it.
Photo of scenedamage

scenedamage

  • 81 Posts
  • 4 Reply Likes
Hello?
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi again. Sorry for the delayed response. Although it seems like it's favoring US over UK airdates, that's not specifically the case — unfortunately the tracker simply gets confused over up-to-date vs. not up-to-date when there are conflicting airing statuses between countries, regardless of where they're airing. Wish I had a better answer for you!
Photo of scenedamage

scenedamage

  • 81 Posts
  • 4 Reply Likes
So what does that mean exactly? Is this gonna be fixed?
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Sorry for being unclear. While we do want to find a way to better represent international/dual air dates, this specifically is not actually a bug, nor is it favoring one country's listings over another's — it's simply an (annoying) edge case that the current iteration of our tracker can't account for without a more widespread revamping of the way our site lists shows like this. The good news is that once Broadchurch begins airing again this week, it should once again recognize that you are not up to date, although I realize the circumstances are still not ideal.
Photo of Ty Trent

Ty Trent

  • 6 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled DBZ Super US vs. Japan.

Hello,

Is there any way to get the tracker to differentiate between the tracking the USA version and Japanese? I'm currently caught up on the USA releases, but the tracker shows I still have a lot of episodes left (from the Japanese premiere)

Thanks!
Photo of TV Queen

TV Queen, Official Rep

  • 8205 Posts
  • 874 Reply Likes
Hi Ty,

As Alex stated above, when a show originates in another country besides the States, we don't want our members to miss out being able to track the episodes, including the ones that have not yet aired in the States. We understand that this can cause confusion, but at this point, we don't have an easy solution to satisfy everyone.  

We appreciate your feedback, though.
Photo of Ty Trent

Ty Trent

  • 6 Posts
  • 0 Reply Likes
Thanks for the info! Would it not be an option to set up a Dragon Ball Super sub (Japan version) and a Dragon Ball Super dub (USA version) and treat them as two separate shows?

Photo of TV Queen

TV Queen, Official Rep

  • 8205 Posts
  • 874 Reply Likes
Unfortunately, no, because they are not different shows, but different airdates, and the database won't recognize them separately.
Photo of rec9140

rec9140

  • 6 Posts
  • 0 Reply Likes
I have to say I agree with the idea to nuke out the duplicates, or more specifically...

An option to have the ORIGINAL SOURCE LISTING

or the

Delayed out of date US centric listing.

A choice in the preferences or something. I am sure this can be a programming hurdle, fields in SQL tables, etc..,

Some background which I think many others in this thread will be in the same/similar situations:

 For ME I am ONLY INTERESTED in the AIRINGS ON THE ORIGINAL SOURCE NETWORK. Example, while it is concluded, Grantchester, I want to know when it airs ON BBC, Period. I couldn't care less about BBCA, Or PBS, or any other US based services/network that it might air on.

Why?

I have my own methods of acquiring the shows direct from the country of origin, and MONTHS BEFORE they will, if it even ever airs in the US. Like Private Eyes from CA, unless you are one of the few close enough to the CA/US border to get CA OTA etc. you will NEVER SEE this show, at least legally in the marketplace of 2017...

I get your responses on that you are "US Centric" I am in the US too, but these outdated archaic luddite geo fencing DRM restrictions that continue will not stop me from getting BETTER TV Programming from outside the US. SideReel is how I make sure my content acquisition system is functioning up to speed.

I am replying to reiterate my support of the idea to have some sort of "Source Network Only" option for the tracker.

I understand that it takes time to update SQL tables, program the interface, etc... I get it...

Just want to keep it on the table.

I can't tell you how MUCH BETTER, no YUGE BETTER SIdeReel is over another site...  KEEP UP THE GREAT WORK!