How I Met Your Mother

  • 1
  • Problem
  • Updated 6 years ago
  • In Progress
I am unable to track How I Met Your Mother. Could you fix this problem?
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Rose White

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Posted 6 years ago

  • 1
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Alex

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Hi Rose, could you provide more details as to why you seem unable to track How I Met Your Mother? What happens when you click the 'Track Show' button?
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Rose White

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I've clicked on the 'Track Show' button on both search page and the dedicated page several times in various days and nothing happened. I am unable to track this show.
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Alex

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Hi Rose,
Does the track show button remain blue even after you click it? If so, try logging out and then logging back into your account, or try performing this action using a different browser, to see if you have the same problem.
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Rose White

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It's still the same. Tried log out, log in and clicking on track show button. I also tried another browser but its the same.
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Alex

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Can you show me a screenshot of what happens after you click the "Track Show" button? The button should turn gray and say "Tracking Show," and then the show listing will show up in your tracker list and on your tracker calendar.
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Rose White

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It doesn't even turned gray nor say "Tracking Show".
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Rose White

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I don't know how to do a screenshot or adding it in this conversation.
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Rose White

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I tried adding How I Met Your Mother on my app in my iPhone and it's not letting me.
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Alex

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Hi Rose, is How I Met Your Mother the only show you're having this problem with?
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Rose White

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Yes so far. I am able to track other TV shows before and after trying to track How I Met Your Mother and it is the only I I am unable to track.
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Alex

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Hi Rose,
Thanks for the details. Could you let me know what your SideReel username (or email) is?
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Nelly Jica

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Same problem. I am using Chrome and i try and click on the TRACK button but nothing clicks. It doesn't turn grey and revert, it just doesn't click at all. So I tried it on iOS Sidereel app. It doesn't work there either. I click the TRACK button, it turns grey for a bit but then reverts by to blue and untracked.
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Alex

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Hi Nelly, that is very strange indeed! Is How I Met Your Mother the only show you're having this problem with?
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Nelly Jica

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Last week it happened with a few other shows....forgot which ones....but they only didn't track on Chrome but worked using the mobile app. So far all the other shows work...only How I Met Your Mother right now. 
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Alex

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Hi Nelly, could you let me know what your SideReel username (or email) is? We're doing our best to investigate!
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Nelly Jica

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username is Nanobear
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Rose White

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It's annoying hey Nelly. I've been trying to days now with various web browsers and devices and still the same result happens.
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Nelly Jica

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Good think Netflix keeps track of where you left off ;)
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Alex

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Thanks Rose & Nelly – our team is working hard to reproduce this bug so we can get to the bottom of this. Please update us here if anything changes in the meantime!
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Nelly Jica

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Okay :)
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Rose White

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Username is idunnoyet
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Rose White

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Nelly - I had the same problem with other shows a few days/weeks ago that I was unable to track various shows but now it's fine except for How I Met Your Mother. I don't know why.
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Rose White

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Just wondering what the progress of this situation is?
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Alex

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Hi Rose, unfortunately we have still been unable to duplicate this error on our end, but our engineering team is keeping an eye out!
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Rose White

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Ok then
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Alex

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Hi Rose and Nelly -
One of our handy engineers has uncovered a bug, and our team will work on resolving it soon. In the meantime, he was able to go in and manually track "How I Met Your Mother" for you, so you should be able to view HIMYM in your tracker!
Thanks for your patience, and for bringing this bug to our attention.
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Rose White

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Thank you so much.