I CAN'T TRACK ANY NEW SHOWS PLEASE HELP I LOVE YOU GUYS

  • 9
  • Problem
  • Updated 5 years ago
The track button in shows dissapeared I don't know what to do
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Valeria Hirsch

  • 2 Posts
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  • desperate

Posted 5 years ago

  • 9
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Zaz

  • 942 Posts
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Official Response
Hello to all with this issue,

There are two ways any of you could help us:

1) Open the JavaScript console in Chrome on a page where you see the error, refresh the page, then copy the console contents and email them to customer_support@sidereel.com

2) Allow us to log into the system with your account and see if we can reproduce the problem. For this we'll need your username or profile url and your permission to change your password.

We'd really like to make progress on this, so any help any of you can give us would be appreciated. Thanks!
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Zaz

  • 942 Posts
  • 130 Reply Likes
Official Response
Hi folks,

To everyone with this issue, we suspect the problem has to do with http and https. If you are using extensions or have settings on your browser that enforce https, this will cause problems with SideReel.  Try checking your setup and either turn off the https enforcement or check if you can add sidereel.com as an exception.

Some older browsers may also have trouble, especially older versions of IE, so switching or upgrading your browser could also help.

Special thanks to Vithush for helping us narrow it down.
(Edited)