I can't visualise the webpage for about a month!!

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  • Problem
  • Updated 5 years ago
It's been a month since i can't visualise correctly AllMusic's website, I've tried in different computers, different browsers. What might it be? Thanks a lot!
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Nicolas Vargas

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  • Frustrated

Posted 5 years ago

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Zac Johnson, Official Rep

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Hi Nicolas,
Can you please provide a screenshot of what you see when you go to AllMusic?

Also, if you wouldn't mind telling us from which country you are accessing AllMusic it may help us pinpoint the issue.
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Nicolas Vargas

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Hi, here's the screenshot and I'm trying to access from Colombia
Thanks
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Zac Johnson, Official Rep

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Very strange. We have another user from Colombia with the same issue: https://www.facebook.com/AllMusicDotCom/posts/900595976640873

Question: Can you access this link?http://assets.allmusic.com/css/pages/home/home.css It should display text like this:

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Nicolas Vargas

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Nope, I can't access, it takes minutes loading and after it just says that it can0t be loaded
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Zac Johnson, Official Rep

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Thanks much. We've had a few users with this issue, all from Colombia which makes me think that the DNS for your ISP is not refreshing properly. On November 10th we switched over to new servers and that seems to coincide with this issue.  

Can you do us a favor? Can you please ping assets.allmusic.com and let us know what gets returned?
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Nicolas Vargas

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I don't know what's that, but if you instruct me how to do it sure I can
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Nicolas Vargas

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I've done it, it says:
Pinging cds.r6d3s2t7.hwcdn.net [69.16.175.10] with 32 bytes if data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 69.16.175.10:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss).
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Zac Johnson, Official Rep

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Hi Nicolas,
If you can, can you please test the following for us?

If you are on a Windows computer:

Click the Start button Picture of the Start button.
In the Search box, type Command Prompt, and then, in the list of results, double-click Command Prompt.

A command window will open, and it'll probably say C:\Users\yourname>
After that please type: 
tracert cds.r6d3s2t7.hwcdn.net

and let us know what it says.

Then type:
nslookup -type=SOA allmusic.com

and let us know what it says.

Then type:
nslookup -type=SOA hwcdn.net

and let us know what it says.




If you are on a Mac:

Open a Terminal Window (instructions here)

Type:
traceroute cds.r6d3s2t7.hwcdn.net

and let us know what it says.

Then type:
nslookup -type=SOA allmusic.com

and let us know what it says.

Then type:
nslookup -type=SOA hwcdn.net

and let us know what it says.


Thanks so much for helping us troubleshoot from your location.
Zac
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Nicolas Vargas

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TRACEROUTE

traceroute cds.r6d3s2t7.hwcdn.net

traceroute: Warning: cds.r6d3s2t7.hwcdn.net has multiple addresses; using 69.16.175.10

traceroute to cds.r6d3s2t7.hwcdn.net (69.16.175.10), 64 hops max, 52 byte packets

 1  192.168.1.1 (192.168.1.1)  1.232 ms  4.795 ms  2.082 ms

 2  10.32.0.46 (10.32.0.46)  37.407 ms  38.357 ms  36.326 ms

 3  10.5.128.74 (10.5.128.74)  34.548 ms

    10.5.128.2 (10.5.128.2)  37.100 ms

    10.5.128.70 (10.5.128.70)  37.370 ms

 4  * * *

 5  10.245.55.9 (10.245.55.9)  43.400 ms  38.118 ms  35.920 ms

 6  so-7-0-0.edge3.miami1.level3.net (4.59.82.125)  90.821 ms  88.414 ms  84.951 ms

 7  * * *

 8  xo-communic.edge1.miami2.level3.net (4.59.80.42)  158.007 ms  108.817 ms  103.674 ms

 9  216.156.1.254.ptr.us.xo.net (216.156.1.254)  97.462 ms  531.142 ms  154.344 ms

10  ip67-94-116-18.z116-94-67.customer.algx.net (67.94.116.18)  169.699 ms  105.966 ms  101.883 ms

11  unknown.hwng.net (205.185.198.138)  94.258 ms  92.527 ms  168.151 ms

12  tlb.hwcdn.net (69.16.175.10)  100.106 ms  96.060 ms  105.338 ms


NSLOOKUP ALLMUSIC.COM

nslookup -type=SOA allmusic.com

Server: 192.168.1.1

Address: 192.168.1.1#53


Non-authoritative answer:

allmusic.com

origin = dns1.easydns.com

mail addr = zone.easydns.com

serial = 1414608100

refresh = 43200

retry = 10800

expire = 604800

minimum = 600


Authoritative answers can be found from:


NSLOOKUP HWCDN.NET

nslookup -type=SOA hwcdn.net

Server: 192.168.1.1

Address: 192.168.1.1#53


Non-authoritative answer:

hwcdn.net

origin = ns1.hwcdn.net

mail addr = noc.highwinds.com

serial = 1418421009

refresh = 14400

retry = 900

expire = 604800

minimum = 300


Authoritative answers can be found from:

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Nicolas Vargas

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I just tried to enter the page, finally working!
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Nicolas Vargas

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The site is down again
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Zac Johnson, Official Rep

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One more thing you can try (if you feel comfortable doing so): Set your DNS to point to Google (either 8.8.8.8 or 8.8.4.4).

Fairly simple instructions are available here: https://developers.google.com/speed/public-dns/docs/using