Help! I'm Locked out of my SideReel Account!

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  • Problem
  • Updated 3 years ago
  • Solved
I've reset my password, and i still can't log in (username or email). I've cleared all my cookies and restarted my browser and it's still not working.

I don't want to start a new account because i have all my shows tracked and "watched".
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luke.natali

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Posted 8 years ago

  • 121
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TV Queen, Official Rep

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Thank you for letting us know. I'll have our engineers look into the problem.
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Mike

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Ok, Thursday, 9-8-11, I signed into my account and got a link for Sons of Anarchy. I did not log out, but I never do. But, suddenly, today, 9-11-11, I went to the site and needed to log in. However, when I do so, I get a message that my information is incorrect, which is not possible, because I use LastPass to log me in automatically. I have tried disabling LastPass, just to check if that is the issue, with the same result.

I have tried to reset my password twice, without success. I do not even receive confirmation that it was changed, but neither of the two new passwords nor the old one work. When I try to sign up again, I am told that my email address is already in use.

This is happening on 3 separate computers, but I can sign into my wife's account on all 3 without a problem.

My username is: mikelley517

Any help or suggestions would be greatly appreciated.

This reply was created from a merged topic originally titled
All of a sudden, I cannot log in....
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Mike

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So, I was sent a request to verify my email on 12/16/08, which didn't work. Now, after almost 3 yrs of no-problem access, I cannot sign into my acct because your original email request didn't work?! Wow...There's gotta be a joke in there somewhere!
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Adelita Victoria

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i dont know why but i cant log in to my account but i was just logged in yesterday.
i tried resetting the password and logging in again but it doesnt work.
so i want to know how to solve this problem?
thanks

This reply was created from a merged topic originally titled
i cant log in.
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our2011aprilwedding

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I cant log into my account! I just logged in yesterday I have tried chaning my password and cant get in. Please help me fix this issue.

This reply was created from a merged topic originally titled
I cant log in.
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Ina Krogh

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can't login. it says my information is incorrect. ive tried changing my password several time, but it still doesnt work...

This reply was created from a merged topic originally titled
HELP! can't login.
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Rebecca

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I have been trying to sign in to my account for the past 2 days and it is continuously saying i have the wrong password or username. I have tried changing the password but nothing is working. The only way i can get on is through facebook. But that account does not have all the shows i'm tracking. Does anyone know if the sign-in is just down?

This reply was created from a merged topic originally titled
Problems signing in.
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Gabriela Arroyo López

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I am unable to login. I have reset my password about three times and the same issue persists. My account is gabyarr@hotmail.com. I am trying with Firefox and Chrome without any luck. Can you help?

This reply was created from a merged topic originally titled
Unable to login.
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Jotu

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I left my sidereel account logged in and put my laptop in sleep mode when i turned my laptop back on i was logged out of my account and when i tried to log in again it told me that my information was incorrect i reset my password atleast 3 times but everytime it said that my information was incorrect can somebody please help?

This reply was created from a merged topic originally titled
Unable to log into my account.
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zanna2035

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I have had a sidereel account for a long time, and have never had issues signing in. Now all of a sudden I can't get in. I put in my regular user id and password which I always use, and get the message "Sorry, your information is incorrect.
Please try again or create an account or reset your password." I created a new password and got the same error message. I cleared my browser cookies, still get the same message. I use sidereel regularly, so I know that the user id and password (before I changed it) were correct. Please help! I do not usually sign in with facebook, just the Log In link at the top-right.

This reply was created from a merged topic originally titled
Can't Log In.
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Daphne Varner

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I am having difficulty signing in. I forgot my password and clicked the link to reset it. I followed the directions in the e-mail, allowing me to reset it, yet when I try to sign in I still get the message that my password is not correct. Please help! I had to sign in using my facebook just to get help with this.

This reply was created from a merged topic originally titled
Problems Signing In.
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ariellamansfield

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When I try to log in, sidereel gives me the response: "Sorry, your information is incorrect. Please try again or create an account or reset your password." I have reset my password 3 times, and tried all my old passwords and it still wont let me log in.

This reply was created from a merged topic originally titled
can't log in.
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laurisdurrance

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I have the exact same problem! HELP!
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wkdsoul

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Hi,

I cannot log into my account, i've tried resetting, clearing the cookies history, loggin off.. nothing.

can you help? or offer any other suggestions, i'm still receiving tracker email but cannot get into my account.

This reply was created from a merged topic originally titled
Log in issue??.
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ShareeseC

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I can't login to my sidereel account. It keeps saying Sorry, your information is incorrect.
Please try again or create an account or reset your password. I've tried resetting it but got the same thing. I've tried another computer and firefox instead of internet explorer. Nothing is working and I use sidereel everyday.Please help me solve this problem soon!!

This reply was created from a merged topic originally titled
Can't login into my sidereel account.
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cgawargi

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I can't login in, I have tried resting my password, enabling java, clearing cookies, and restarting the browser. I am using firefox if that helps.

This reply was created from a merged topic originally titled
Login issue.
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Quaggie

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I tried to log in, and was told that either my login or password was incorrect. I changed my password by clicking the link and getting an email (yes, I received an email from info@sidereel.com without problem).

This did not fix the problem, and I then noticed that above the login boxes was written in small type "You have to confirm your account before continuing."

I don't know what I'm supposed to do to confirm my account which I've been using for months.

This reply was created from a merged topic originally titled
Confirm account after months of use?.
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Quaggie

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I'm using Firefox 3.6.22 for ubuntu
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wkdsoul

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Firefox. :O)
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zanna2035

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IE 9.0.2 for me
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JessS

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I cant log in using any of my browsers. I use IE, Chrome, Opera. Firefox and Flock.
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Kimanne

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I can't sign in using Firefox 6.0.2 or Internet Explorer 6 or 8. It actually signed me in through bookmark but popped me right back out....I am not creating new profile again!!!!
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Kimanne

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Trying to log into account today says my password is wrong. I reset t and it's still saying it's wrong.

This reply was created from a merged topic originally titled
wrong password? really ?.
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meghan

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Are you guys having some site troubles? My login and password, which has never changed, is suddenly not working. I reset the password and immediately tried it and it still tells me my login and password are wrong?

This reply was created from a merged topic originally titled
login/pw not working, even after reset?.
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steven

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my account name and password is saved, i havnt tried to change it. but for some reason it keeps telling me my information is incorrect! after it kept telling me, i decided to try and change password, but it wont email me so i can.

This reply was created from a merged topic originally titled
it wont let me log in..
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Rebecca

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I use Safari. Have been using it since i got my computer and haven't had and problems up until the past few days. the only way i can get on is through facebook. and my facebook account is not the same as my normal account. Please help solve this problem
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Ina Krogh

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Im using firefox and chrome can't log in on either.
I also can't log in with safari on iPhone 4, or the sidereel iPhone app.