icons not showing up

  • 1
  • Problem
  • Updated 4 years ago
Suddenly today the icons on your site don't work.  There are little boxes instead of the stars to rate the shows, the side where the Fb, Pinterest, Twitter & G+... only G+ appears, the rest are all squares.  I tried in Chrome as well as Edge.  It seems to only be this site...
Photo of Sherilyn Vandervalk

Sherilyn Vandervalk

  • 10 Posts
  • 3 Reply Likes

Posted 4 years ago

  • 1
Photo of Zaz

Zaz

  • 942 Posts
  • 130 Reply Likes
Hi Sherilyn,

We had a temporary issue with our CDN, but we resolved it. Please let us know if you are still seeing the issue.
Photo of Sherilyn Vandervalk

Sherilyn Vandervalk

  • 10 Posts
  • 3 Reply Likes
It's still showing up as boxes rather than the icons.
Photo of Zaz

Zaz

  • 942 Posts
  • 130 Reply Likes
Hmm, can you try clearing the cache on your browser? What browser are you using?
Photo of Sherilyn Vandervalk

Sherilyn Vandervalk

  • 10 Posts
  • 3 Reply Likes
I cleared the cache, I use Chrome, but I checked in Edge as well.  I've restarted my computer, still have the same problem
Photo of Zaz

Zaz

  • 942 Posts
  • 130 Reply Likes
It sounds like you may have some kind of CDN problem specific to your ISP or location. How does this page look for you -- are any images broken?

http://www.sidereel.com/topic/connectivity-test
Photo of Sherilyn Vandervalk

Sherilyn Vandervalk

  • 10 Posts
  • 3 Reply Likes
All those images appear fine
Photo of Sherilyn Vandervalk

Sherilyn Vandervalk

  • 10 Posts
  • 3 Reply Likes
Now on my phone they are appearing like Chinese characters, & I have little dots on my computer that turn into Arabic when I click on them
Photo of Zaz

Zaz

  • 942 Posts
  • 130 Reply Likes
The issue on the phone is most likely a different problem (although also font related). Some Android users have reported issues when "Data Saver" is enabled on the Chrome browser. Perhaps that is the case for you?

The icon issue seems to be not entirely resolved. Rest assured, we are looking into it!

Please let us know of any changes in your situation both on the phone and the desktop. Data from affected users helps us greatly.
(Edited)
Photo of Sherilyn Vandervalk

Sherilyn Vandervalk

  • 10 Posts
  • 3 Reply Likes
Today my stars came back!  Hopefully they stay now :)
Photo of Zaz

Zaz

  • 942 Posts
  • 130 Reply Likes
Great! Please let us know if the issue returns.