Invalid email or password: can't log in to my account

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  • Problem
  • Updated 2 years ago
  • (Edited)
Hi,

I can't log in to my account anymore after clearing my cookies today.
When trying to log in with my email and password it says 'invalid email or password'. When trying to reset my password, it says 'The email address could not be found' but I've just logged in to that email adress. It still exists!

I've had this problem before because I was using an email adress to log in that I didn't use often and which had expired but that's not the case this time. My email was then changed to the current one. Although I don't use the current email adress very often, I can still log onto it. 

Can someone help me please get back to my account? I'd hate to lose all my trackings :(

Is it possible to change my email adress again to my main email adress to avoid losing my account again due to not logging on to an email adress enough?

I can give more information if needed.

Thanks in advance!
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Nele

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Posted 2 years ago

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Nele

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Yes, that's my account! And that is my main email adress. I was trying with another email that was autosaved and that's why I couldn't log in or send an email to reset my password.
Thanks for clearing that out. I'm going to try it right away!
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Nele

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Signed in succesfully. Thanks!
Now that's solved, can you please remove my email adress from your reply if possible? :)
Thanks again for the quick help!
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Alex

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Sure thing! Glad you're back in!