I've had my account for over 5 years. It won't except my username or Facebook. Why all of a sudden can I not log on?

  • 1
  • Question
  • Updated 2 years ago
I cannot log in to Sidereel for a few days. I've had my account long before they made you log in through Facebook and/Twitter. It won't except my username log in or Facebook. Why all of a sudden can I not log on?
Photo of Amber

Amber

  • 4 Posts
  • 0 Reply Likes
  • frustrated

Posted 2 years ago

  • 1
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi Amber! Just to be clear, Facebook and Twitter are just additional options for logging in — not mandatory. What's your SideReel username?
Photo of Amber

Amber

  • 4 Posts
  • 0 Reply Likes
Really?  It basically stopped allowing me to log in a while ago with my username.  It was lilravrgurl
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
What happens specifically when you try to log in with your username or with Facebook?
Photo of Amber

Amber

  • 4 Posts
  • 0 Reply Likes
The username says that it is an invalid email or password (I have never changed it) and Facebook says "Sorry, something went wrong. Please try closing and reopening your browser window", which I have done numerous times
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi Amber, the email address attached to your account is 'lilravrgurl@hotmail.com', so you should either be able to type that in, or just your username 'lilravrgurl'. Have you tried logging in using your actual username (not an email address) along with your password?
(Edited)
Photo of Amber

Amber

  • 4 Posts
  • 0 Reply Likes
I've gone through and finally got on.  Strange.  It wasn't letting me log in for years with my password.  Thank you for your help.
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Phew! That's great to hear. Let me know if you run into any more trouble!