Facebook Connect Login Problem as of 5/18

  • 7
  • Problem
  • Updated 7 years ago
  • In Progress
Cant log in through facebook connect. It says There was an error in your Facebook service. data. Please try our sign up page instead.
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Brian Salling

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  • sad

Posted 8 years ago

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Alex

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Thanks for the report Brian, and sorry for the inconvenience. Our tech team is working out some kinks from our last update. Are you still having trouble with this?
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Brian Salling

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I figured out the problem, I had two accounts with the same email adress. changed one and facebook connect works again
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Alex

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Awesome, glad you were able to figure it out! Let me know if things are still acting fishy.
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Kathleen Humphreys

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You're awesome Brian! Thankyou!!!
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Jessica Farquhar

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im trying to login with facebook and it will not allow me too. so i tried to login with just sidereel and my shows are not there.. any ideas? thanks

This reply was created from a merged topic originally titled
login with facebook.
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Alex

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Hi Jessica,
The issue is likely because you have 2 separate accounts - the one associated with your e-mail (where you aren't tracking any shows) and the one associated with your Facebook account, which you're having trouble accessing. What I can do is attempt to disable the first account and assign your e-mail to your Facebook account (you can't have more than one account with the same e-mail), which should allow you to Facebook Connect again. Just respond with your e-mail and I can do that for you ASAP!
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Alex

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*UPDATE: Our tech team will be releasing a fix this afternoon (5/19) that will allow you to Facebook Connect again without the duplicate e-mail error. Sorry for the inconvenience in the meantime!
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Kathleen Humphreys

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I just did the same thing! And now I can connect via facebook again. Wow. Can't believe that the users fixed the problem before they could. Starting to wonder if I should just buy Hulu Plus... :(
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Alex

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Yup, our users are pretty awesome. Sorry for the delay on our part -- many reports came in over night for us, but since this morning our tech team is working on a fix that won't require you to deactivate your previous accounts.
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Kathleen Humphreys

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I did have to change the duplicate account to one of my other email addresses. So now how do we delete the duplicate account? Please don't delete the account connected to this email/facebook, account!! please!!! I can tell you the email account to delete instead. But would prefer not to have that email address out there for the world to read about.
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Basil Waheed Butt

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Not able to sign in through facebook get the following message
"There was an error in your facebook service data.Please try our sign up page instead"
Never had this problem before and no i dont have multiple accounts just one

This reply was created from a merged topic originally titled
Cant Sign in using facebook.
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bendunmill

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cant login with facebook or find my tracking when i log in manually or send a question sometimes (it wouldnt verify my email before

This reply was created from a merged topic originally titled
my accounts ruined.
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Alex

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Official Response
For those of you with duplicate SideReel accounts, good news! Our brand-new Merge Accounts feature is now LIVE! If you've previously tried to Facebook-Connect (or Twitter-Connect) your SideReel account and ended up with duplicate accounts instead of one fully-connected account, you can now merge your multiple accounts into one (without losing your tracked shows and watched episodes)!
To begin the process, send us an email at info@sidereel.com, and we'll send you a link to get started!
Since this is a brand-new feature, please keep in mind that links to the process will be sent out manually (by me!), so please allow up to 24 hours to receive your merge account email instructions.
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TK Viau

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I guess I must be one of the lucky ones. I learned about SR via a friend who boasted about SR. Then another friend told me to look for it in Facebook. Hmm, so I did, found the link and boom! Clicked and flew over to sign up. When I do venture to SR, I now click the "Facebook" icon/banner and voila, I'm connected, without any of the posted problems on this page. My F-B profile image is now part of SR and what I watch, I can now proudly post on my Timeline, so that my friends who are now getting used to SR, can also follow me (it's interesting to learn what your friends enjoy watching, when they tag-along/follow.
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Alex

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Awesome! Glad to hear it!