My android app isn't working. Thanks

  • 4
  • Problem
  • Updated 5 years ago
It's just been about 2 days since it stopped working
Photo of Stephen Gardner

Stephen Gardner

  • 1 Post
  • 0 Reply Likes
  • confused

Posted 5 years ago

  • 4
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi there,
We apologize for the inconvenience! Our team is currently looking into this issue. In the meantime, we recommend using the mobile version of the site, which you can access using your Android phone's browser.
(Edited)
Photo of Aleshia Schulte

Aleshia Schulte

  • 7 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled
The sidereel app hasn't been working..


App isn't working on my android.
Photo of Aleshia Schulte

Aleshia Schulte

  • 7 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled
The sidereel app hasn't been working..


App isn't working on my android.
Photo of Terry Locke

Terry Locke

  • 15 Posts
  • 1 Reply Like
This reply was created from a merged topic originally titled
Android App Issue.


OK I have just got this problem on my Android Galaxy S4 so what is the fix? The app was working great since I installed it sometime in the spring (about 4 to 5 months ago)

Note: This topic was created from a reply on the ERROR CONNECTING TO SERVER topic.
Photo of Terry Locke

Terry Locke

  • 15 Posts
  • 1 Reply Like
This reply was created from a merged topic originally titled
Android Mobile App not working on my Galaxy S4.


The app was working fine for 4 to 5 months but this weekend it started giving me the message "Error while connecting to the server" and it does not display my tracker. I uninstalled and reinstalled the app and that did not fix the problem. What the heck is going on? When will it get fixed?
Photo of Angela

Angela

  • 8 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled
error connecting to server.


I have a Galaxy SIII and I cannot connect to server. This isn't the first time it has crashed. I thought the bug was taken care of.
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Official Response
Hi everyone! Thanks for your patience — our team is issuing a fix and the app should be back to its normal self tomorrow! We apologize for the inconvenience in the meantime!
Photo of Terry Locke

Terry Locke

  • 15 Posts
  • 1 Reply Like
I am still getting the error message "Error while connecting to the server" and it does not display my tracker.
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi Terry! It should be fixed now. Try it out!
Photo of Terry Locke

Terry Locke

  • 15 Posts
  • 1 Reply Like
OK its working now.  Thanks Alex and thanks to your development team.
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Official Response
Hi everyone! This should now be fixed! Thanks so much for your patience!
Photo of Sandy Canetti

Sandy Canetti

  • 4 Posts
  • 0 Reply Likes
Just checked on my Galaxy S3 and it is indeed working. Thanks, Alex!
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Woo! Galaxy s3 4 lyfe