Next episode/up-to-date seems erratic

  • 4
  • Problem
  • Updated 5 years ago
  • In Progress
Maybe I'm just misunderstanding how this works, but I'm a bit confused by how this works.

I have Community on my list of shows. It consistently shows 3x9 "Foosball and Nocturnal Vigilantism" as my next episode, although I have it checked as "watched" and, if I switch to "Unwatched episodes", it says "You are up to date!"

On the other hand, I have shows like Monk listed where I have many, many unwatched episodes, but I happen to have the series finale checked off as "watched". The show is hidden from view because it keeps insisting that I am "up-to-date".

Maybe part of this is my expectations versus the programming, but I'd prefer shows not to be listed as "up-to-date" unless I've seen every episode. Perhaps an algorithm as follows for determining the next episode?

1) First choice: If the viewer has not seen the most recent episode, is the first unwatched episode *after* the most recent watched episode of the currently running season. (I believe this is how the algorithm currently works.)

2) Second choice: If the viewer has seen the newest episode, the first unwatched episode of the currently running season.

3) Third choice: If the viewer has seen all of the currently running season OR the show is cancelled/concluded and there is no "current" season, displays the first unwatched episode of the series. This is useful for viewers going back to the beginning on currently running shows or using your queue to track older shows.

And, of course, a show should not be listed as up-to-date if there are any unwatched episodes.
Photo of rogermccoy

rogermccoy

  • 1 Post
  • 0 Reply Likes

Posted 7 years ago

  • 4
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi roger!
Thanks for your very thorough post! As for your tracker apparently being stuck on that particular Community episode, that sounds like a potential bug - I'll definitely have someone take a look. Do you mind telling me what browser you're using when you spot that error? Also, please try marking that same episode as watched again, (the following episode should appear), then refreshing the page before switching over to "unwatched episodes". Does that change things at all?
Secondly, I totally agree that shows shouldn't say that you're up to date if you haven't marked all the episodes as watched. However, unfortunately our system is designed to tell you that you're up to date based on the most recent episode watched. Therefore, if you've marked off the most recent episode in existence as watched, it will tell you that you're up to date. We totally get your frustration, as it doesn't make sense to say you're caught up when you haven't seen all the episodes, but our product team doesn't currently have any plans to correct this. We'll continue fighting for it, though, and we'll let you know if anything changes.
Photo of rogermccoy

rogermccoy

  • 1 Post
  • 0 Reply Likes
Thanks for the quick response.

I've tried to re-mark the Community episode as watched through the "next episode" until it's caught up, and it at first appears to succeed, but after multiple attempts it still continues to re-display the same episode when I return to the queue later. (The following episode, "Regional Holiday Music", also continues to re-display after checking off "Foosball".) Note that this doesn't happen on most other shows in my experience.

I generally use Google Chrome, although I'm experiencing the same bug in Firefox.

Yeah, I'd consider showing a program as "up to date" when there are unwatched episodes a minor bug if it was just a matter of not having a "next episode" listed, but it also means the show is hidden when I have "Hide shows on which I'm up to date" clicked to remove the clutter of shows that I've seen.

I recently switched over from Clicker due to multiple bugs in their queue (more severe than these) that have gone unresolved for far too long, but the "up to date" issue and lack of Netflix listings are making me wonder if Sidereel will end up being the right choice either.
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi again Roger!
One more experiment - have you tried marking the episode as watched via the "All" tab? Just in case this works, it will help to pin-point the issue to a specific tab. I tried tracking Community and marking off the episodes as watched, and I'm not able to reproduce the same problem on Chrome... so as many specifics as we can get about your particular issue will be very helpful!
As for Netflix, as much as we'd like to include all sources, unfortunately we are unable to post links to their content at this time.
Photo of rogermccoy

rogermccoy

  • 1 Post
  • 0 Reply Likes
If I go to "All" it shows as already checked off. If I go to "unwatched" it says "You are up to date!". Then going back to "Next episode" it still shows "Season 3, Episode 9 - Foosball and Nocturnal Vigilantism".
Photo of rogermccoy

rogermccoy

  • 1 Post
  • 0 Reply Likes
I've worked around the bug by unchecking the three most recent episodes, reloading the page, then re-checking the episodes under the "Next episode" tab. Upon reloading the page once again Community is gone (with "Hide shows I'm up to date on" checked). I'll report if it reappears on the list.

I think I may have checked the episodes as "watched" in an odd order when I first checked them off if that's any help in figuring out the larger issue.
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Interesting! Thanks for the added details - that helps a lot! I'll pass it along to our engineers to take a closer look. Thanks for the report!
Photo of tpbdaydreamer

tpbdaydreamer

  • 1 Post
  • 0 Reply Likes
I know this is an old post, but I have the same problem with the webpage tracker (I use chrome) with several series. I initially marked them as watched through clicking on watched season, I've tried clicking on the final episodes as watched when they show up unwatched Same issue with showing up-to-date on show unwatched and then showing the same episode as unwatched on refresh or starting tracker page
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi there!
Thanks for your patience; our team is looking into this bug! In the meantime, you can try untracking and then retracking the show — this seems to be a weird but effective quick fix. ;)