No Longer Receiving the New Releases Newsletter

  • 1
  • Problem
  • Updated 2 months ago
I'm no longer receiving the new releases newsletter in my email. My preferences on the site still have the box checked but they're not showing up. Did something happen to it?
Photo of Ella

Ella

  • 3 Posts
  • 0 Reply Likes

Posted 2 months ago

  • 1
Photo of Zac Johnson

Zac Johnson, Official Rep

  • 3390 Posts
  • 199 Reply Likes
We've gotten a few users saying their recent newsletters got caught by their spam filters. Care to check there?

The one we sent on 12/20 was titled The AllMusic Gift Guide, Readers' Poll, and This Week's New Reviews and the one we sent on 12/27 was AllMusic Presents the Best Albums of 2019.
Photo of Ella

Ella

  • 3 Posts
  • 0 Reply Likes
Nothing in spam/junk mail. The last one I received was in early November.
Photo of Zac Johnson

Zac Johnson, Official Rep

  • 3390 Posts
  • 199 Reply Likes
I just looked up the most recent delivery to you and this is what our system says:



I removed your address from the "Marked Newsletter as Spam" group and hopefully you'll get tomorrow's newsletter when we send it.

It is possible that your email provider was being "helpful" and started treating the newsletters as spam for some reason. If there is another email address you'd prefer to use, you can change your email address on this page: https://www.allmusic.com/user/profile

Sorry about that. Fingers crossed for tomorrow.


Photo of Ella

Ella

  • 3 Posts
  • 0 Reply Likes
Weird! If only they would do that for all the actual spam I get!! I'll look out for it tomorrow!
Photo of Zac Johnson

Zac Johnson, Official Rep

  • 3390 Posts
  • 199 Reply Likes
News flash. There were no new releases of note this week so we did not send out a newsletter. Next week for sure.