No password reset email

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  • Problem
  • Updated 6 years ago
Trying to reset password, no email is being sent User name Hippiechickdel email address Hippiechickde@aol.com Please help. Spam is turned off in the email account, I am getting other emails from the site. Would love to log back in to my account
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Hippiechickdel

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Posted 6 years ago

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Jen

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Hi,

Can you send your email address to info@sidereel.com and we will help you reset it?
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Alex

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Official Response
Hi Andrea! Just sent you an email with a temporary password, which you should be able to use to log in. Let me know if you're having any more trouble!
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Mary Bellows

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This reply was created from a merged topic originally titled
Not getting the password reset email.


Hi, I am not getting the password re-set email. I tried several times a couple days ago and tried several times again today. What do I do? - Thanks!
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Alex

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Hi Mary! Let me know what your username is and I'll help you out!
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Mary Bellows

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Hi, I sent you an email to info@sidereel.com last Mon, but didn't receive a response. I just sent another from my address: sn8kldy@yahoo.com - thanks
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Alex

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Hi Mary - just wrote you back!
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Basil Kittell

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I do not see a password reset on the site. I have been using the same password but now it does not accept Guess I need a reset Bskittell@gmail.com
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Cornelia Kondili-Sturesson

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This reply was created from a merged topic originally titled
I have forgotten my password and when I send a request from Sidereel to my email for a password token, it never comes!.


It has been like this for 2 months.