paid subscription ads

  • 1
  • Problem
  • Updated 1 month ago
I have a subscription paid through December but for the past two weeks or so I'm getting ads popping up every time I go to allmusic.  It's extremely irritating, please fix it!  I use Google chrome as my browser.
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Abbie Peters

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  • irritated

Posted 1 month ago

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Zac Johnson, Official Rep

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Hi Abbie,
We've recently been making some improvements to the back end of AllMusic to try to get pages to run faster. This involves more caching of pages users have already visited.

Are you seeing ads on every page?
Or are you seeing ads on pages that you may have previously visited before you logged in?

If you are seeing ads on previously visited pages, clearing your cache should remove the ads.
https://www.refreshyourcache.com/en/home/

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Mike Paulsen

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I'm getting the same thing as a paid subscriber. Even after clearing the cache. Ads are popping up all over the page and messing with the formatting.
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Zac Johnson, Official Rep

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Hmmm.. That clearly should not be happening.
Can you please attach a screenshot of what you're seeing (especially in regards to the messed-up formatting)?

Also if you could visit this site and send us the URL it creates on the page, it might help us troubleshoot. https://www.whatsmybrowser.org/

Thanks
Photo of Mike Paulsen

Mike Paulsen

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See below. There's a spotlight ad placed in between the discography listing which is covering content and causing text to be overlaid.

I'm using Chrome 76.

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Zac Johnson, Official Rep

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Thanks Mike. That was super-helpful.
I think we have identified the issue with the bad ads and we are taking care of it now.

Regarding the ads displaying, that is still a mystery.

Can you please try clearing your cookies for AllMusic and then logging in again?

You may be able to go to this URL in Chrome and click "Clear Data" to clear your cookies just for AllMusic:
chrome://settings/content/siteDetails?site=https%3A%2F%2Fwww.allmusic.com

More detail here: https://support.google.com/chrome/answer/95647

If your browser was holding onto an old cookie from a time when you weren't logged in, that may be causing the issue.


Also, if you are on a page like that Stereolab page and then add ?test at the end of the URL, do the ads go away after hitting enter?

https://www.allmusic.com/artist/stereolab-mn0000026520/discography?test

Please let us know if this works. 
We'd love to solve this issue for you and anyone else who is having this issue.








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