Paypal

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  • Updated 4 weeks ago
Hi, I would be interested in the yearly subscription but I need Paypal to pay. Any plan to add it ?
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Lionji

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Posted 4 years ago

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Zac Johnson, Official Rep

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Ha! I win a prize!

We expected that this would be one of the early requests from users, but we wanted to validate that people would be interested in using PayPal before moving ahead with integrating with them.

Thanks for validating.
I can't guarantee, but I'd expect PayPal to be an option in the upcoming months.
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Lionji

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OK. Let us know then !
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sudont

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Yep, you guys hit me up for twelve bucks today, and I was all like, "Certainly!" But, you gotta get the PayPal going, because I don't wanna have my credit card number sitting on a million different servers. I only use PayPal for online purchases/donations so that there's only one point of possible failure. I'm sure you understand.
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Ikhwan Arif

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I was about to propose a paypal setup. I just figured out that it's been a year since this was posted. I guess no Paypal then? Too bad.
(Edited)
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jst

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I really don't understand why there is no possibility to pay with Paypal or bitcoin. This is standard nowadays. Every payment broker can facilitate this for your web subscription. It is a very straight forward business case: Add more payment options and you will get more subscribers.
(Edited)
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Zac Johnson, Official Rep

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The truth of the matter is that (as is the case with many enterprise software solutions), the documentation, test environment and overall development tools that our credit card payment gateway provides are not easy to make changes to. The only real way to facilitate PayPal is to wire it up based on their documentation, cross our fingers and turn it live without a simple way to do a base level amout of testing and validation. We were able to do a TON of testing before we went live with credit cards simply because nobody was using it during our testing phase.  

Our concern is that if we push it into our current live credit card acceptance system without being able to fully do end-to-end tests, we might not only not be able to implement PayPal properly on the first go-round, but it might also impact the workings of the credit card system we already have in place.  

The part of the relationship where we accept payment from our users needs to be 100% bulletproof in our opinion, and the tools provided to swap in PayPal do not allow for a lot of testing.  
As of today we've had around 5 users request to use PayPal as a method of payment (and you're the first to ask for Bitcoin, which our credit card payment gateway has no solution for). The reason we have not enabled this thus far is that the interest from users has not outweighed our concern about getting something safely in place that would not disrupt what we already have on the site.
(Edited)
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rpupkin

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i appreciate the thorough answer and i understand your challenges, but this is obviously not an obscure integration.  i'm not re-upping without PayPal.
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Cole

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This reply was created from a merged topic originally titled Why Not PayPal?.

PayPal !!! 12 Bucks is an awesome deal, but in this post-equifax-hack world, it's more important to me than Ever that I not post personal data out here.
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Hieronymus Bosch

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One more vote for Paypal. The "5 users" who have requested Paypal so far is the proverbial tip of the iceberg. I am a fairly heavy user of this site and appreciate it very much but can't justify the risk of identity theft or fraud if you get hacked and will wait until Paypal or some other more secure level of online payment is available. Security concerns are top-of-mind and growing for anyone with a lick of common sense in today's online media environment. You guys need to do this, ads can easily be blocked in popular browsers and many of us would happily pay more for a subscription to cover the cost of Paypal. Just my two cents.
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Cole

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Mr Johnson's response of a year ago was weak at the time it was made and gets weaker daily, not only because 'hacking' is in the news literally on a daily basis but also because they've had an additional year to work this out.
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Zac Johnson, Official Rep

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We've recently moved to another credit card validation company which seems to have better documentation and PayPal may be an easier implementation now. We'll move this request up the queue.
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Cole

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If you are able to implement this, and if you make in known that PayPal is newly available as a payment method, I am confident you'll see a bump in members/paid dues. I have no data other than what is seen here to back that up, but nevertheless, I'm confident! I'll check back.
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Cole

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Checking back, two months after my most recent post on this topic.

No apparent change or resolution.

This represents my third or fourth post on this topic but more importantly the third year I've refused to pay membership by CC.

Wikipedia and Discogs offer similar and overlapping content, although I understand not everyone will find that to be the case. But, for myself, I find I'm using them increasingly because of the negative Ad experience I have here, and if I'm honest, because I'm pissy about your unwillingness to work with PayPal. They put a man on the moon 50 years ago -- I have a hard time believing this is purely a technical issue for you today. I think you dont understand your market and therefore you dont invest the time to get this done. 

By the way: I recently paid Wikipedia. I paid them Twice what you charge. They take PayPal.
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Zac Johnson, Official Rep

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I put in a request with our payment processing provider on assistance with incorporating PayPal into our suite about a month ago but have not heard back. I will re-hassle them for more information on moving this forward.

As you can imagine, there are a lot of moving parts involved with a site as large as AllMusic and we prioritize the tasks in front of us based on the anticipated impact to our workflow and benefit to the users. We also spend a lot of time fighting fires and trying to keep our technology stack up-to-date.

Over the past year we've been spending a lot of time on European privacy laws and trying to speed up the site (AllMusic page load time is now 6.76% faster than a month ago, 16.51% faster than a year ago, and 46.68% faster than 2015). These are projects that are either required by law or benefit all of our users.

PayPal is still something we're interested in making available, but it has not muscled up to the top of our priority list yet.

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Cole

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Thank you for this very quick and informative response, Zac. I can think of very few places where I could expect this kind of attention.

I remain confident that linking to PayPal, if properly communicated, will yield excellent results for you.

Meanwhile, best of luck with all these tasks. 
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Hieronymus Bosch

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Thanks for posting an update Zac and still look forward to the day when Paypal is an option. For those who may find themselves here and wonder why the fuss, check out Bruce Schneier's book on internet security "Click Here To Kill Everybody".

https://www.amazon.com/Click-Here-Kill-Everybody-Hyper-connected-ebook/dp/B07BLMQKZK
(Edited)
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Cole

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Checking back in again. The payment form does not mention PayPal yet, nor do I see any news here on the topic. Sad!
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Zac Johnson, Official Rep

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Yeah, both of the people in our parent company with whom I've been working on this have recently moved on.

This was the most recent interaction I had with them:

Sorry for the delay in getting back with you. At this time, I need to ask if we can put this on the backburner. The Finance department is going through a dramatic number of changes, so I don’t currently have enough bandwidth to investigate, and try to implement PayPal with AllMusic. Also, because of the number of transactions done, it makes more sense to continue to have customers process via credit card. Sorting out AllMusic subscriptions with our current PayPal accounts would be extremely manual on my end.

 As soon as I can free up time to see if this is possible, I’ll get back with you.

Sorry about that!

I'm trying to find the correct person in the organization to help me hook this in, and trying to convince them that I see value in it and that the effort will be worth it.



(Edited)
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Cole

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I Understand your response, Zac! I disagree with theirs, though, if I understand it correctly. There are many folks in the inter-web world doing this. I point again to Wikipedia. Seems to me they would be a really good comparison in many ways -- audience and audience numbers, the fee/donation size.... Except for the supposedly non-profit nature of Wikipedia (uh, is that right?). Obviously it CAN be done, and lots of other folks Are doing it. 

Put a question to your users -- not subscribers, but Users -- and see what feedback you get?
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Zac Johnson, Official Rep

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Yeah, I don't think its an issue of the implementation being difficult, it is more getting the bandwidth of our financial people to authorize it and get it connected in with our bank account, etc.


We have design mock-ups and our developers have the implementation docs ready to go:



The cold hard fact is that while this would be a great feature for our users, the prospective number$ we're talking about are not big enough to be a top priority for the parent company.

I'm still poking and prodding though. Thanks for your patience.
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Zac Johnson, Official Rep

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I know this seems insane, but we're finally making some traction on getting approval to implement PayPal as an option for subscribers. Stay tuned, true believers.