Planned SideReel Outage for Thursday

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  • Updated 6 years ago
We have a SideReel outage planned for Thursday, today, for about two hours from 11am to 1pm Pacific Time. This is an maintenance update.
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Jen

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Posted 6 years ago

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Jen

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SideReel was fully restored as of 1pm Pacific.
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Luis Guzman

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Its not working at 11.50pm now!
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Jen

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Hi Luis,

The site had another unplanned outage late last night. The service was restored shortly after midnight.
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Alli Close

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I am still unable to access the site. When I try i get the page that says "SideReel is upgrading. Sorry for the inconvenience, stay tuned and check back soon for exciting new features!"
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Amanda Lovell

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I am also still unable to access the site! Please let us know when it will be back up and running, it has been days.
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Garth

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I'm sorry your having troubles connecting Amanda.

The planned outage that occurred on Thursday only lasted about 30 minutes, however the servers have moved and some users are still seeing the old server.

Sometimes, restarting your system can help. In other cases, the delay is at your internet provider and there is little we can do to help unless the address: http://v4.sidereel.com works.

That being said, as of right now (5pm on Saturday), we've been having some issues with watched_episode_events and I have the service turned off while working on the database.

We're on the last step, which is taking a bit longer than expected and we should be back online shortly.

Thank you for letting us know your having an issue and for your continued patience!