Problem uploading and correcting information

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  • Problem
  • Updated 1 year ago
Hi, I ́ve been sending corrections for the last 5 years in several different albums that I participate and none of them (NONE OF THEM) where ever corrected. I also uploaded new albums and it happend exactly the same. I followed each step very carefully a lot of times. I ́m very dissapointed. And my dissapointment increasses as the Grammy Award uses your information and album credits to check online and streamming releases. As I see here, I ́m not the only one (matter of fact thousends of human beings are following that same luck) Please, do something!
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Hernán Calvo

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  • frustrated and dissapointed

Posted 1 year ago

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Photo of HappyRoy


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I, for one, would be happy to volunteer some time to get these corrections posted. I'm obsessed with accuracy, and I'm sure we could find a good team of others with like mind.
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Frederick Troy

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I have been doing the same for years. They say this place helps but it dos not. I have even written TIVO ( Who manages the data now ) to make corrections and I send in correction every week to AM and maybe on thing in a month with get corrected. I would ask you friends to put reviews up in to cover up their mess. I wish I had some good news for you but it is a mess. Do what I do and thing will get fixed it you make the correction in AM itself.  Except for the big labels and artists. 

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Zac Johnson, Official Rep

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Hi Hernán,
Sorry this has been so challenging.

Can you please go to this URL:
Select General Site Feedback and let us know the email address you've been using to send corrections to TiVo?

We can use that email address to ask them to look into your submissions to see what the issue is.

Quite honestly it can be a number of things that would cause these corrections to be set aside.

One main issue is lack of clarity or validation of the correction / suggestion being sent in.
If a user sends in a correction that says "I played sousaphone on the Beatles' Abbey Road album" without any kind of proof (liner note scans, album cover images, invoices from studio time), the people on the TiVo data team may not feel confident in making the change.

Similarly, if a user writes in "My credits are messed up with another guy, please correct it" there isn't enough information to go on in order to make that correction and it might get set aside. I always try to ask users and musicians to be as crystal clear as possible when asking for things to be corrected.

Another reason is simply workload and the amount of staff available to make changes to the data. I know the staff who works on this task has historically been small and there are thousands of messages that come in to them each week. 

As a DIY musician myself, it is tough to hear, but the team at TiVo has limited resources to cover everything that comes at them, and in order to provide full editorial coverage to the larger releases that come out, sometimes it can take a while for smaller independent or non-distributed music to get entered. If the editors need to decide whether to cover the new Bob Dylan album or review a digital submission from a first-time musician or a lesser-known producer, they're going to have to focus on Dylan.

So even if you entered everything correctly and were clear in your submission, there is no guarantee that the requests you are asking for will be acted upon in a timely manner.  This is not a terrific solution by any means, but it is the way the system currently works.