Problem with Login

  • 1
  • Problem
  • Updated 9 years ago
  • Acknowledged
when i try to log in, the site usually tells me that there is no existence of my email address. the only way i can get into my account is by accessing a previous time of when i visited the site when i successfully logged in. it's really weird because it doesn't recognize my username nor email.
this happens in mozilla and in opera
Photo of Majo Pérez Fallas

Majo Pérez Fallas

  • 0 Posts
  • 0 Reply Likes
  • happy

Posted 9 years ago

  • 1
Photo of Kendra

Kendra

  • 1818 Posts
  • 101 Reply Likes
We're working on fixes for these issues, sorry for the inconvenience! For now, please try sending yourself the reset password then click here: http://beta.sidereel.com/users/sign_out

Once you've done that, try logging in again with the new password. That should hopefully help for now, but if not, please let me know and better fixes are on the way.