registration

  • 2
  • Question
  • Updated 10 years ago
  • Answered
hi its says i need to enter my email to complete my registration but when i do nothing happens
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Dilan Patel

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  • happy

Posted 10 years ago

  • 2
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Kendra

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Hi there, can you let me know more specifically what you mean by nothing happening when you try to complete your registration? Are you adding and saving your email address but it won't save or is something else happening? Thanks!
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CrystalB

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Okay I now have this same issue, except I also couldnt log on after several attempts I did the change password and then guess what I still have never gotten the email for changed password.
This site is becoming more of a problem then it is worth.
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Kendra

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Hi CrystalB, for the password reset email, you can add info@sidereel.com to your email contacts then try sending a new email. Also many email systems, especially hotmail, have too high of security settings, so you can also try lowering the security settings and if adding info@sidereel.com to your contacts doesn't work, lowering the security settings should.
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CrystalB

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Ya already went thru that once, thats not the issue. Im feeling like tthis is a lost cause Im on 2 days now trying get confirmed cant log on so either way I get these issues fixed am I going to be able to watch anything or is that a joke to. This is rediculous and Im furious.
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Kendra

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You can watch anything without logging in to your account, so that's not an issue. You need to be logged in if you want to keep track of your favorite shows by subscribing to them and getting notifications about their new episodes both on your personalized TV Schedule and your playlist.

The issue with logging in for you is still that you can't receive the reset password email? It seems more people are recently having issues with getting emails to Hotmail, so we're looking into that issue, so that may just be it and maybe there's something we can fix up to make it work better. In the meantime, I could try adding a different email address to your account. If you'd like for me to try that, feel free to email your username to me at contact@sidereel.com.
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Alisa

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I am equally frustrated and think that this is ridiculous. I am unable to watch any shows without confirming my email address (which I have done multiple times now) which is sad because this site looks like it'd be really fun to use.
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Kendra

  • 1818 Posts
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Hi Alisa, you don't need to have an account or confirmed email address to watching anything, but you do need your account to track scheduling and more for your favorite shows.

Here's the info on how to watch shows through SideReel:

How do I watch a show?

As for confirming your email account, are you receiving the confirmation email but then clicking on the link in that email isn't working? Let me know where you're running into trouble confirming and I'll be happy to help further.