Shows being tracked disappeared

  • 23
  • Problem
  • Updated 2 years ago
  • Acknowledged
All of the shows I have been tracking suddenly stopped showing up. They all got erased somehow and they are not showing up in the show calender or on tracker list.
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Ashley Sosa

  • 0 Posts
  • 0 Reply Likes

Posted 8 years ago

  • 23
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Alex

  • 4789 Posts
  • 192 Reply Likes
Official Response
If your tracked shows appear to be missing, it's possible that you have created an additional account through the Facebook Connect or Twitter Connect button instead of logging into your usual account. Keep in mind that there's no way to currently merge your already-existed SideReel account with a Facebook/Twitter Connected account, so you may have unintentionally created a new account that has no tracked shows on it yet.
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Alex

  • 4789 Posts
  • 192 Reply Likes
Official Response
*Update!* Good news, SideReelers! Our brand-new Merge Accounts feature is now LIVE! If you've previously tried to Facebook-Connect (or Twitter-Connect) your SideReel account and ended up with duplicate accounts instead of one fully-connected account, you can now merge your multiple accounts into one (without losing your tracked shows and watched episodes)!
To begin the process, send us an email at info@sidereel.com, and we'll send you a link to get started!
Since this is a brand-new feature, please keep in mind that links to the process will be sent out manually (by me!), so please allow up to 24 hours to receive your merge account email instructions.