Shows being tracked disappeared

  • 23
  • Problem
  • Updated 2 years ago
  • Acknowledged
All of the shows I have been tracking suddenly stopped showing up. They all got erased somehow and they are not showing up in the show calender or on tracker list.
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Ashley Sosa

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Posted 8 years ago

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Alex

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Official Response
If your tracked shows appear to be missing, it's possible that you have created an additional account through the Facebook Connect or Twitter Connect button instead of logging into your usual account. Keep in mind that there's no way to currently merge your already-existed SideReel account with a Facebook/Twitter Connected account, so you may have unintentionally created a new account that has no tracked shows on it yet.
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claw999

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all the shows that i was tracking just dissappeared off my profile, according to my profile I am not tracking any shows

This reply was created from a merged topic originally titled
profile problem.
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Alex

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Hi Adil,
Referencing the topic above, are you sure you're logged into your usual account and didn't accidentally create a new account through Facebook or Twitter Connect?
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claw999

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oh wait it just came back sorry for the scare, thanks for your help
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Sam Preston

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I was on my Sidereel earlier today, and first of all, whilst logged in it suddenly said I was another account. I logged off and back on, and that sorted it. But then suddenly, about half of the shows I was tracking just got wiped off my Profile. I've just had to spend the last half hour trying to remember all the shows I had been tracking and re-track them. What happened? :@

This reply was created from a merged topic originally titled
Tracked Shows Suddenly Wiped?.
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Alex

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Hi Sam, it sounds like you either Facebook-Connected, or were automatically logged in through Facebook Connect because you or whoever else may have logged into Facebook through your computer has connected with SideReel before. Because of this, you were either logged into that Facebook-Connected SideReel account, or created your own without realizing it would create an entire new account. To keep this from happening, make sure you remove SideReel from your Facebook (go to privacy settings, then app settings, then "remove" the SideReel app), and make sure you're logging in to your regular SideReel account. Your shows shouldn't have gone anywhere, and there shouldn't be any extras!
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adri.bothma10

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I haven't logged in for a few days, now there are no shows in my tracker and my history of shows i've marked as watched are erased as well. Can anyone help please or do I have to build it up all over again?

My main concern is shows I wanted to remember to take a look at, which I might not remember about now.

This reply was created from a merged topic originally titled
lost all the shows on my tracker.
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Alex Bourke

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Hi, I was not tracking alot of shows but all my shows and their information has disappeared. I am reluctant to start all again and re-track the shows if there is a way from your end to sort this out through a few clicks of the mouse. I hope you can help. Kind regards Alex

This reply was created from a merged topic originally titled
All tracked shows disappeared.
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Jessika Tobi Smith

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All my show listings were just completly gone a couple days ago. That has never happened. I didnt change anything. I logged on and they were just gone.

This reply was created from a merged topic originally titled
my show listings were compleltly deleted.
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Alex

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Hi Jessika - per the Official Response below, please make sure you haven't just accidentally created an additional new account!
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kothary.vikash

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I logged into my sidereel account on the 18th of september and all the shows I was tracking were gone and it showed that i wasnt tracking any.

This reply was created from a merged topic originally titled
Tracking Shows Lost.
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Lyndsay_708

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This problem has affected me too. A bunch of my shows aren't on my tracker. Yet when I go to the show page it says that I am already tracking it.

I don't sign in with any other log in besides the my sidereel log in, that is saved to my computer.
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Alex

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Hi Lyndsay!
The problem described by the other users above isn't the same as the one you're describing - yours sounds like an actual error, not just a matter of confused duplicate accounts! Can you please reply back with a screenshot of your tracker that's presumably missing shows, along with a screenshot of a show page that says you're already tracking it? Please make sure you include the entire browser in the screenshots. Thank you!
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No Brian

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Hello,

All the shows that i were watching disappeared ( Burn Notice and Chuck) does anyone know why?

ps... i dindnt have a account before I just made one so i could ask this.
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Alex

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Hi No Brian,
What exactly do you mean that the shows disappeared? If you're referring to the search feature not yielding any results, our tech team is currently working on it! In the meantime, you can find them by going directly to their pages, ie: http://www.sidereel.com/Chuck and http://www.sidereel.com/Burn_Notice
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No Brian

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Yes thats what i meant
and thanks for the links!
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Alex

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Sure thing - sorry for the inconvenience in the meantime!
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Carrie Conroy Strand

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It appears you just updated Sidereel. All of my tracked shows are missing. Will this be fixed or do I need to go back and retrack all my shows?

This reply was created from a merged topic originally titled
Tracker missing.
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Alex

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Hi Carrie! Per the official response above, is it possible that you're logged into a duplicate account?
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hjbarton1@catamount.wcu.edu

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I was tracking SEVERAL shows, and about two days ago they all disappeared. I was logged out, which was strange because I always stay logged on, and when I went to sign in there was nothing there. Dis this happen to anyone else?

This reply was created from a merged topic originally titled
What happened to my tracker?.
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Alex

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Hi there! As described above, it's possible that you have 2 different accounts without knowing it. Can you tell us what your username usually is, as well as the email associated with your account so we can look into this?
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cjanem21

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my password wouldn't work. after i did the new password/change thing with my email and logged on ALL my shows were gone! like i had just registered. i use this almost every other day and (i have no tv). what happened??

This reply was created from a merged topic originally titled
Where are my shows and what happened to my account?!?!.
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Alex

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Official Response
*Update!* Good news, SideReelers! Our brand-new Merge Accounts feature is now LIVE! If you've previously tried to Facebook-Connect (or Twitter-Connect) your SideReel account and ended up with duplicate accounts instead of one fully-connected account, you can now merge your multiple accounts into one (without losing your tracked shows and watched episodes)!
To begin the process, send us an email at info@sidereel.com, and we'll send you a link to get started!
Since this is a brand-new feature, please keep in mind that links to the process will be sent out manually (by me!), so please allow up to 24 hours to receive your merge account email instructions.
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Andrew

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The list of shows I was tracking has gone blank can anyone put them back up for me. I can't remember what all I had on there.

This reply was created from a merged topic originally titled
Tracked show list disappeared.
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david

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I recently noticed that all the shows i was tracking have been lost. I think this may have been triggered by me allowing sidereel to access my facebook data. How can i find out what shows i was tracking before?

This reply was created from a merged topic originally titled
tracker data lost.
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Bethany Huston

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I have about 50 or so shows that I track and watch on a daily basis and for the past few days my tracker says that I am not tracking any shows. Also when I go to a shows page that I watch it says I have not watched any of the episodes. Im not sure if it is a fluke that will be fixed or if it is something permanent.

This reply was created from a merged topic originally titled
Not saying I am tracking any shows.
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Alex

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Hi Bethany - make sure you're logged into the correct account. You might have 2 accounts without realizing it.
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Reen

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my tracker isn't showing my shows

This reply was created from a merged topic originally titled
tracker not showing shows.
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Alex

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Hi Reen! Make sure you're signed in to the correct account and not a duplicate.
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Mony Fuentes

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I checked no duplicated account and still my shows are gone
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Rachel

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Hi Mony! This is a separate issue from this thread here. Please see here: https://console.getsatisfaction.com/allmedianetwork/conversations/wondering-why-all-the-shows-i-was-... In summary though, it is in the process of being resolved!