Shows missing from My Playlist

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  • Problem
  • Updated 9 years ago
  • Solved
Several of my shows have disappeared from the playlist. When I go to each show's page the episodes still appear as added to the playlist but they're not on it on my profile page anymore. Any way that can be fixed as I much prefer being able to simply click Mark as Watched on the profile page rather than go to each individual page for each and every episode. Thanks.
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Andreea Caua

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Posted 10 years ago

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Kendra

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Hi Andreea, just to be clear, there were episodes you definitely saw as added to your Playlist at one point, and then you never marked them as watched either on the Playlist or on the episode guide of a page, yet they are gone from your Playlist, is that correct?

Episodes should not disappear from your Playlist unless you've marked them as watched in one of those two places or if you clicked 'remove' from the Playlist.

If they are just going away without you taking any of those actions, let me know what browser and version you're using and if you've recently changed any browser settings.

Thanks!
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Andreea Caua

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Hi Kendra,

Yes, there are episodes (or even entire shows) that are still marked as added when I check each show's main page but they do not show up on my playlist on my profile page. This happened this morning after the latest round of upgrades as it was completely fine yesterday.

As for my browser, it's Safari and I have not changed any settings lately. I've also checked this using Firefox as well as Google Chrome and it's the same on both of them.

Hope that helps some more.

Thanks.
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Kendra

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Which shows and/or episodes are supposed to be showing up that you're not seeing? Thanks!
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Andreea Caua

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Lots actually...

24, 30 Rock, Accidentally on Purpose, Andromeda, Better Off Ted, Blood Ties, Burn Notice, Californication, Caprica, Community, Cougar Town, Criminal Minds, Curb Your Enthusiasm, Dollhouse, Entourage, Family Guy, The Forgotten, Fringe, Grey's Anatomy, Heroes, How I Met Your Mother, The L-Word, Legend of the Seeker, Life, Lost, Mad Men, The Mentalist, Reaper, Rescue Me, Sanctuary, Scrubs, Six Feet Under, The Sopranos, Stargate Universe, Supernatural, Terminator: The Sarah Connor Chronicles, The Tudors, Two and a Half Men, The Unusuals, and Weeds.

Some of these should have this week's latest episode(s) on the playlist, some of them parts of the show and for some series it's all episodes that should be appearing on the playlist.
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Rebecca Roisman

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so what's the answer Kendra? i have the same problem and about the same number of shows have gone awol from my playlist. using Firefox.
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Kendra

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Andreea, did you see those now missing episodes listed on your Playlist after you added them in the first place? If so, did you at any point click on the episode link from your Playlist? If you did that, it will mark that episode as watched even if you didn't finish watching, so the episode will then be added to your Watch List and removed from your Playlist. Let me know if that's not the issue.
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Brynn Harvie

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I am having the same problem, I hadnt watched them yet or clicked on them, and it still says they are added when i go to the shows site.
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Kendra

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Hi Brynn, do you added entire shows directly to your playlist or individual episodes? Also, are you sure you added the shows to your playlist as opposed to just subscribing to the show? Subscribing to a show will not add all episodes to your playlist automatically.
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Lucy Hain

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I've been watching episodes from the show jericho and sidereel use to have both seasons 1 and 2 now that its done this update thing it only has the first 4 episodes of season one!!
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Kendra

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Official Response
Our team has made some fixes to both fix any info loss to the new site and to save episodes marked as watched. Let us know if you're still having any trouble!