Side Reel not working

  • 3
  • Question
  • Updated 3 years ago
All of a sudden my shows disappeared so I tried to log out and log back in but it says my Facebook authentication failed.
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Ashley Medeiros

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Posted 3 years ago

  • 3
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Alex

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Hi Ashley! It's possible that you just caught us at a bad time — SideReel is currently down for upgrades, but check back soon and let me know if you're still having trouble accessing your tracker!
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Ashley Medeiros

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I still cannot access my tracker. This is extremely frustrating.
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Alex

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Hi Ashley,
Sorry to hear that! Can you send me a link to your public profile, or tell me what email is associated with your account, so I can take a look?
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Ashley Medeiros

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Alex

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Thanks Ashley! It looks like that account isn't Facebook Connected. What happens specifically when you try to log in with your username/email and password?
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Ashley Medeiros

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I did have it connected through Facebook. It even says that Sidereel is already authorized by Facebook. But then it says the authentication failed.
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Alex

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It's possible that you have multiple accounts, then, because the account registered with the email you provided is not Facebook Connected. Is this the profile you're trying to access? http://www.sidereel.com/profile/ashleycm_7
(Edited)
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Ashley Medeiros

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Yes that's correct
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Alex

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Have you tried logging in with your username and password?
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Ashley Medeiros

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I just did and it worked. Sorry.
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Alex

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Awesome! Let me know if you have trouble with anything else.