Sidereel signed me on to another account.

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  • Problem
  • Updated 8 years ago
  • In Progress
I enter my email and password and I am instead signed on to another user's account. During the course of this session, I was randomly switched on to a second user's account. This is not good.
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knorella

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  • concerned

Posted 9 years ago

  • 19
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Kendra

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Official Response
Hi, thanks for the report - this is a bug in the new version of the site our team is working on fixing up right away! Can you please email us at contact@sidereel.com including your username, the username(s) you got signed in as, and the browser you're using? This will help us figure out the problem and fix it up asap.
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knorella

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Thanks for the response Kendra, I did as you requested and an email has been sent with all the requested information. Hope I was of some help.
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kmdutschmann

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Kendra, I experienced the same problem today. I will follow your instructions as well.
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Cleo Leung

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I went to sign in to my sidereel account, and instead of pulling up my profile, it pulled up some random other user. I logged out immediately, and then tried again. This time, it worked. However, this is rather concerning.

This reply was created from a merged topic originally titled
I got logged in to someone else's profile..
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Ricardo Olguin

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probably u got already this a lot .. but in the last 2 hours ... the browser golg me in somebodys elses account ... and i had to change my pass 2 times ... hope u have some answer ,,
tnx guys ... and by the way ,.,.. u have a real amazing page ...

This reply was created from a merged topic originally titled
log in into wrong account ..
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orionsteel

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I logged in to Sidereel today, the second time since the Beta site was up. But this time I see someone elses username and a bunch of shows that i should not be tracking. What is going on? Was my account hacked or is this some bug with the Beta? Is someone elses getting access to my shows and account information? Help Please!

This reply was created from a merged topic originally titled
Logged in to Sidereel But it's Not My Account!.
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leon.mcqueen

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another user is automatically signing into my account on a computer I have never used before.
the user "astridnunez123@aol.com" is in America and I have received an email from them yesterday saying that he has been able to access my account can you please investigate.

This reply was created from a merged topic originally titled
Cookies security.
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Kendra

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Thanks for the report - this is a bug with log in on the new version of the site which our team is working hard to fix up as we know it's definitely an issue for our users. Can you email us at contact@sidereel.com with your email address, username, and that email address of the user plus his/her username if they mentioned it? That will be a big help to our team working this out, thanks.
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hkb

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Login Problem.
- I login with my username & password, same as ait has always been. The login done, page refreshes (quickly) but the login name at the left is NOT MINE! I logged in to someone else's account with my name and password.

Please don't have me change my name. Thanks.

This reply was created from a merged topic originally titled
Logging in - Who's that?.
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Kendra

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As you can see above on this topic, this is a log in bug that our team is working on fixing up. Can you please email us - contact@sidereel.com - with your username and email address as well as any other info you have about the problem? That will be a big help in getting this worked out, thanks.
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missbeks

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Since yesterday (29th Sept), whenever I log in to Sidereel, I'm logged in as another user (deannasnooze), with all her tracked shows etc. Our usernames are nothing alike!

This reply was created from a merged topic originally titled
Logged in as someone else.
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Phoebe

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i got logged into someone elses account magically
i was signed in and i tried to change my profile url and it signed me into jessicamorrison86 which is not my account. i think there is a glitch in the system. thanks.
Phoebe

This reply was created from a merged topic originally titled
important website glitch.
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Alex

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Thank you so much for the report, Phoebe! Sorry about that - our tech team will look into it!
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Jane Tuke

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Hello, basically I clicked 'Profile' in the top right corner under my name, and it took me to someone elses account. It still says that I am logged in under my name (Jane Tuke) but when I click profile it goes to someone called Ben Hodge and all his Tv shows. I'm not even sure if this is being sent from my profile or his? :s I don't understand it, I have no idea who this guy is, so I don't understand why me clicking profile has logged on to his account? I really don't appreciate this as this is like a breech of privacy on his behalf, it makes me wonder how many other people have experienced this. I can view his details, including his email address, so I'm thinking this is definitely something you should look into, as it isn't fair on him having his details viewable by someone he doesn't know.
I just thought you should be aware of this problem.


This reply was created from a merged topic originally titled
I clicked 'Profile' and it logged me onto someone elses account.
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Alex

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Hi Jane! Thanks so much for bringing this to our attention! We take this bug very seriously and we're sorry for any inconvenience this has caused! Our tech team has taken immediate action.
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legacyofbrutalitysa

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After logging in today, my account now shows as someone elses a person named ayyye. All the shows they are tracking are showing, but not my info. I have logged in and out several times. I have been using this service for over 6 months now and had AT LEAST 50 shows I was tracking, and now it is all gone :(

This reply was created from a merged topic originally titled
My account is not showing any of my shows.
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Alex

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Hi! So sorry to hear that you were accidentally logged in as someone else! Can you please tell me what your normal username is so we can look into this issue?
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legacyofbrutalitysa

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My normal username is wastebasket.

It is currently showing my name but THEIR TV shows.
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Alex

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Weird! I've passed this info on to our tech team so they can look into it.
Have you tried logging in from another browser to see if your normal tracker listings show up? Also - which browser were you using when you were signed in as someone else?
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legacyofbrutalitysa

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I was using Chrome when this started. Firefox has same results. My name, someone else's TV shows. Including 90210 which I NEVER watched.
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holly

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Hi, i'm a frequent sidereel user.

Today I logged in and instead of my name there was a different name in the top right corner!!!??

I am very worried some personal information has been hacked into, please explain.

This reply was created from a merged topic originally titled
Someone elses profile..
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Alex

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Hi holly! So sorry to hear that! Could you please provide us with your username, and the username you were signed into? Also, does anyone else use your computer?
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Shawn

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Just opened up my computer. Someone from Ireland was logged in on my personal laptop that has been off since I last logged in. Isn't a network thing and have never heard of her. My username is Sabelson, the logged in username and e-mail was emmasobrien w/ e-mail emsmiles912@aol.com. I'm guessing you don't want other people's info getting out there...what's going on?

This reply was created from a merged topic originally titled
Info Leak w/ profile mix-ups.
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Alex

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Hi Shawn - thanks for the report and the details you provided! We take this very seriously, and I've passed the info you provided along to our tech team. Thanks again and sorry for the inconvenience!
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iwatchtvshowsfree

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I also had this issue. I am going to report in here, and send the email as well.

I logged in and I was in some account named "xana57" or something along those lines

I have emailed you as well with the email provided

Thanks!
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Alex

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Hi!
Thanks for the report. Just for reference, does anyone else sign in or use the same computer?
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Demonakasha

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So I was logged into the system. I refreshed the page and I am now logged into someone account from spain, and I am unable to log out as nothing happens when I click the button. Any suggestions? I cleared my temp files and cookies.

This reply was created from a merged topic originally titled
Unable to login.
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Alex

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Hi demonakasha!
Thanks for the report. A couple of questions - does anyone else use the same computer, and is your regular account a Facebook-Connected account?
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kmdutschmann

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Alex,
I also experienced this issue today after either changing my email address or connecting my twitter account.
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kmdutschmann

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During a session on Sidereel, I attempted to change my email address, and when the website refreshed I was logged into another users home page, but by the time I noticed this I had already confirmed the email! I didn't notice because I didn't expect to be logged into another members account. Does this make sense? I would like to have my email restored for my use if that's possible.

This reply was created from a merged topic originally titled
Email Adress already in use by another member?.
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Alex

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Hi! Sorry to hear that - can you provide more info like your own username, the username of the account you were logged into, and if anyone else uses your computer to log into SideReel or Facebook?
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Alex

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Nevermind - just saw your email! To follow up, does anyone else sign into the computer you were logged into?
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kmdutschmann

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Nope, I am the only person to use my computer. I do, however, log into Facebook, Sidereel, Twitter, and other websites simultaneously. I was using the Chrome web browser at the time.
-Kim