Sidereel suddenly not displaying properly in FireFox

  • 35
  • Question
  • Updated 7 years ago
Hi!

The last couple of days, Sidereel suddenly no longer displays correctly in FireFox, my browser of choice. The Sidereel webpages suddenly look like straight text links, no pics, no fancy graphics. Well, maybe there's some color. It's very difficult to navigate and see where things are, and links tend not to work.

I've tried rebooting my Mac, refreshing my browser, deleting cookies, deleting history -- nothing works. JavaScript is enabled. Sidereel displays properly in Camino, Stainless, and Opera, but those aren't particularly good for watching videos. Not as good as Firefox, certainly.

There's no firewall problem or anything like that. This came out of left field last night (1/4/11). Other websites, like icefilms etc, are displaying normally.

Any suggestions?

Thanks
Photo of Lavender Blue

Lavender Blue

  • 0 Posts
  • 0 Reply Likes
  • sad

Posted 9 years ago

  • 35
Photo of orion

orion

  • 0 Posts
  • 0 Reply Likes
Hmmm...sometimes an improper css file can get stuck in your browser cache or upstream, like at your ISP. The fact that the site appears fine in other browsers (and in our FF/Mac browsers) seems to indicate something like this. Usually this clears out within a few hours, though. Is it still happening?

What about on Safari? What version of Firefox are you running?

Thanks for reporting this!
Photo of Helle Brixner

Helle Brixner

  • 0 Posts
  • 0 Reply Likes
I have the same problem with Sidereel also.Have tried all of the above but it is still not working. ;-(
Sincerely Helle, Denmark
Photo of Rheannan Starkey

Rheannan Starkey

  • 0 Posts
  • 0 Reply Likes
yeah its not working on chrome, firefox or internet explorer!
Photo of Claire Bear

Claire Bear

  • 0 Posts
  • 0 Reply Likes
its not working on google chrome either...
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi Claire, this is a dated thread. What seems to be wrong with your SideReel display? Also, have you tried doing a shift+refresh?
Photo of britingles

britingles

  • 0 Posts
  • 0 Reply Likes
yeah i realised afterwards....i use google chrome and when i click on "search", it brings me up the page where the links for the episode should be and i can see all the page except the links....its very bizarre and annoying!
Photo of AlexB

AlexB

  • 1 Post
  • 0 Reply Likes
It seems that the past 3 days Sidereel has problems working on Firefox Mozilla!! I think there is a mistake in the code language where it makes it dificult for firefox to read the code !! BUT IT SEEMS THAT SIDEREEL WORK OK ON INTERNET EXPLORER EXECPT TICKING THE WATCH EPISODES!! SO USE "I e"

This reply was created from a merged topic originally titled
SIDEREEL NOT WORKING ON FIREFOX 01/2010.
Photo of steiv3

steiv3

  • 1 Post
  • 0 Reply Likes
the page isnt loading correctly

This reply was created from a merged topic originally titled
html?.
Photo of elija

elija

  • 1 Post
  • 0 Reply Likes
Since yesterday the site hasn't been fully loading on my computer. The home page only loads partially and every show I try to view only opens with the most recent episode and nothing else. All other sites work properly so I don't think it's my browser.

This reply was created from a merged topic originally titled
Site not fully loading!!.
Photo of Drake Tsui

Drake Tsui

  • 6 Posts
  • 2 Reply Likes
For the past few days Sidereel hasn't been loading "properly" (Menus and what not aren't showing) and it's starting to concern me. I've tried restarting my computer, browser, etc. and nothing has helped.

I included an image of what it looks like:


Hope someone can help!

This reply was created from a merged topic originally titled
Sidereel page not loading "properly".
Photo of peter

peter

  • 0 Posts
  • 0 Reply Likes
same thing here
Photo of orion

orion

  • 0 Posts
  • 0 Reply Likes
Thank you for your patience in helping us diagnose this problem. Can you tell me what happens when you put these urls in your browsers:

http://www.sidereel.com/stylesheets/c...
http://a3.sidereel.com/stylesheets/ca...

Thanks!
Photo of AlexB

AlexB

  • 1 Post
  • 0 Reply Likes
First 1 shows the code second one blank nothing!
Photo of Nate

Nate

  • 0 Posts
  • 0 Reply Likes
Since I've having an identical issue, I'll reply that the first url loads as a screen of text. The second one loads as a blank page.

Also, FYI, I'm operating version 3.6.13 of FF and my wife is operating version 3.6.0 on the same network with the same ISP and she is having no problems.
Photo of AlexB

AlexB

  • 1 Post
  • 0 Reply Likes
Version of what software ???
Photo of Nate

Nate

  • 0 Posts
  • 0 Reply Likes
It's Firefox operating on XP.
Photo of AlexB

AlexB

  • 1 Post
  • 0 Reply Likes
OMFG so ur using OS XP and the browser Firefox v 3.6.13 and ur wife on v3.6.0 which seems that is able to read the code! the problem is not the network is the browser!! and the code that sidereel uses
Photo of Nate

Nate

  • 0 Posts
  • 0 Reply Likes
Yes, obviously there is a problem with the latest version of FF rendering the sidereel page. I'm hoping sidereel can make updates so the page will render properly on firefox. If I have to switch to IE occasionally, so be it, but I'm guessing sidereel would prefer to get their code fixed.
Photo of Helle Brixner

Helle Brixner

  • 0 Posts
  • 0 Reply Likes
Orion,
I run FF 3.6.13 also and can second what Nate writes on the urls......
Photo of daytonadriver5

daytonadriver5

  • 0 Posts
  • 0 Reply Likes
I'm also having the same problem viewing on firefox. I'm running version 3.6.13

Please fix this soon. I loath having to use internet explorer.
Photo of Jessica Anne

Jessica Anne

  • 0 Posts
  • 0 Reply Likes
The page doesn't load right...everything is in like...simple formart...but it actually makes it harder..picture would be easier, but I can't do that with this pop up.

This reply was created from a merged topic originally titled
Page loads wrong.
Photo of Helle Brixner

Helle Brixner

  • 0 Posts
  • 0 Reply Likes
Hi all!

Sidereel is working for me in FF 3.13.6 as of right now. YAY!
I have done nothing to my system today - so hopefully Sidereel fixed whatever was wrong. THANKS!
Photo of Nate

Nate

  • 0 Posts
  • 0 Reply Likes
It's now working for me as well. It looks like they have solved the problem.
Photo of Fraser 'Dukey' White

Fraser 'Dukey' White

  • 0 Posts
  • 0 Reply Likes
Yay back to normal <3 sidereel
Photo of spjevcevic

spjevcevic

  • 0 Posts
  • 0 Reply Likes
I'm still having the same problem. what is going on? can someone please help. Thank you!!!
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi spjevcevic,
The problem should be fixed by now -- have you tried doing a shift+refresh?
Photo of NohWoman

NohWoman

  • 0 Posts
  • 0 Reply Likes
Hi, I've been having the same problem for the last few days both on Safari and Firefox. This is true both on my laptop and on my husband's. If anything loads at all (not always the case) it will just be lines of text, no graphics, videos, etc. -- maybe a couple of photos will show up. The page is forever loading and when I click on a link it takes even longer to load and generally fails to do so.

I've rebooted, cleared the cache, restarted FF in safe mode (nothing to block anything running), no firewalls up. Could Time Warner Cable be blocking the site in some way? Doesn't make sense...
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi Noh,
Is SideReel the only site you're having trouble loading? It's strange that you're having the same problem on multiple computers, which is why it sounds a bit like a network issue. Just in case, have you tried doing a shift+refresh? If that still doesn't work, please send over a screenshot! Sorry for the inconvenience in the meantime.
Photo of Luckshan

Luckshan

  • 0 Posts
  • 0 Reply Likes
Im having the same issue as of late on Internet explorer and goggle chrome and its very annoying.
If someone could help me fix it, it would be greatly appreciated
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi Luckshan,
Could you please send a screenshot of what you're seeing? If you're seeing this issue across all browsers, it could possibly be a connection problem.
Photo of Rebecca Heeney

Rebecca Heeney

  • 0 Posts
  • 0 Reply Likes
I am having a similar problem: I can load the page alright, and it looks normal, except only the most current episode shows up, none of the links for any previous episodes show up.. just blank white space. Its been quite a few days now. I usually use Firefox, but I just tried internet explorer and the same issue is happening there.
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi Rebecca, could you please send a screenshot of this error you're having?
Photo of Rebecca Heeney

Rebecca Heeney

  • 0 Posts
  • 0 Reply Likes
Its hard to get the whole page in the screen shot, but here's an attempt:
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Have you tried doing a shift+refresh / clearing your browser's cache?
Photo of Luckshan

Luckshan

  • 0 Posts
  • 0 Reply Likes
It looks like what Drake Tsui posted 5 months ago
And i tried refreshing the cache and it did not seem to help.
Photo of Carrie

Carrie

  • 0 Posts
  • 0 Reply Likes
Help! Same issues. Using Firefox 4.01, WinXP Pro pages not loading correctly. Nothing but text making it difficult to navigate. Including finding my link to login.
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
If doing a shift+refresh doesn't work, send a screenshot over, please! :)
Photo of blissindarkness

blissindarkness

  • 0 Posts
  • 0 Reply Likes
Alright same problem for me on Firefox and Chrome... suddenly sidereel has gone to shit Oö. Will attach screenshot... been like this off and on for a week... PLEASE HELP!!!!!!
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi Brian - I was actually referring to blissindarkness's problem. I responded to your issue on the appropriate thread.
Photo of blissindarkness

blissindarkness

  • 0 Posts
  • 0 Reply Likes
I did mention before that clearing cache and force refresh don't work... + I also have Brians Problem if the Site sometimes loads half-way...
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Sorry to be redundant; I did see your comment but I wanted to confirm that you did a shift+refresh. :) Unfortunately in that case, it may be a javascript issue, as it isn't a site-wide problem on our end!
Photo of BlissInDarkness

BlissInDarkness

  • 0 Posts
  • 0 Reply Likes
Well I updated Java... then it worked fine for a day... now it is back to being displayed completelly wrong. Can't just be an error on my end if more people are experiencing this problem. So at least any pointers!?
Photo of Alex

Alex

  • 4789 Posts
  • 192 Reply Likes
Hi Bliss, this issue is most typically reflective of a stuck cache or a too-slow internet connection.
Photo of Ilhaam Jiwaji

Ilhaam Jiwaji

  • 0 Posts
  • 0 Reply Likes
I'm having the same problem wiht Google Chrome, glad I'm not alone!
I have cleared everything out and made sure everything's up to date yet I'm still having issues
Photo of Ilhaam Jiwaji

Ilhaam Jiwaji

  • 0 Posts
  • 0 Reply Likes
it's suddenly working again hahaha so nevermind
Photo of schmoo01

schmoo01

  • 0 Posts
  • 0 Reply Likes
i'm having this problem in Mozilla Firefox at the moment i'm getting a big log into your account box in the right hand corner which wont allow me to delete.. i'm having none of these problems in Google internet explorer..how were these issues fixed befoe can anybody advise please?
Photo of Rain

Rain

  • 561 Posts
  • 19 Reply Likes
It should be working again. Try clearing your cache and cookies, and loading the site again. Let us know if you have further issues with it.

Thanks!

Rain