sidereel wont load...AGAIN!!

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  • Updated 8 years ago
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for the last 2 days i have been unable to load sidereel. this happened to me 2 months ago, i keep getting "safari cant open page b/c server where the page is located isnt responding". i emptied my cache & reset my browser, i even called tech support, nothing wrong on my end. this is getting really frustrating and annoying, i like sidereel and use it a lot but come on!
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tricia

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  • beyond frustrated!

Posted 9 years ago

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Alex

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Hi Tricia,
So sorry to hear you're having trouble accessing the site! The site isn't currently down, so I'm not sure why you're receiving this error message. Have you tried accessing the site using a different browser (ie: Firefox or Chrome)?
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tricia

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hi alex, yes i did try another browser and i still get the same error message. i know the site hasnt been down b/c i tried googling sidereel and looking at the cache picture and it comes right up but for some reason im having a problem with sidereel. it all started saturday evening, that was the last time i was on the site. i spent over an hour on the phone yesterday with apple tech support going through everything and they couldnt find anything wrong with my software or hardware...please please help!!!
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Alex

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Strange! If it's not too much trouble, could you send me a screenshot (shift + command + 4) of what happens when you try to visit the site? If you could do one each for two different browsers, it might help provide more insight into what's happening! Again, sorry for the convenience and I hope we can get to the bottom of this ASAP!
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tricia

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just tried to open the page and now it opens in safari and in chrome! how weird! can i leave this open just in case it happens again?
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Alex

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Of course! So glad to hear it's working again. If you run into any more trouble, please don't hesitate to send me screenshots of the problem over at info@sidereel.com so we can take a look at it right away. Thanks for your patience!
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graciefitz

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sidereel will not load on my mac. i already called apple but its not my computer its something wrong with the webpage help please

This reply was created from a merged topic originally titled
help.
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Alex

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Hi gracie, try doing a shift+refresh.
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graciefitz

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i tried that it didn't work
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Alex

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Hi gracie, can you send a screenshot of the error you're seeing?
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graciefitz

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Alex

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Have you tried going directly to sidereel.com?
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graciefitz

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yes
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Alex

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What about a different browser?
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graciefitz

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yep
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Alex

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Can you send a screen shot of a different browser please?
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graciefitz

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Alex

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Thank you!! I've passed your helpful screenshots along to our tech team and I'll update you with their findings!